SCOPE: This policy is designed to inform you of the Fazzi Associates, Inc. (Fazzi) policy regarding the collection, use and disclosure of information we receive from users of the Site and home care and hospice agencies. By partnering with Fazzi, you agree to the collection and use of information in accordance with this policy. Fazzi may disclose information received from users where Fazzi reasonably believes that disclosure of such information is necessary to comply with law (including court and government orders, and civil subpoenas) or to Fazzi’s agents and advisors so that they may provide their services to Fazzi, and only under strict confidentiality restrictions.

Personal Information: When partnering with Fazzi, we may ask you to provide us with certain personally identifiable information that can be used to maintain an uninterrupted stream of communication in order to provide pertinent updates regarding the agency. Personally identifiable information may include, but is not limited to the agency name, address, telephone, or any other information deemed necessary to maintain communication.
Learner Information: The information collected regarding learners’ identity shall include name, address, email, employing facility if applicable, professional licensure, credit card information if applicable, learning event attendance and completion, CEUs/contact hours and test grades. Learner training records are the property of the learner and are confidential. Learners may access their training records through Fazzi’s Learning Center or may request release of their training records to themselves or other parties by submitting a request to Fazzi by mail, email, or phone confirmed by email. If a learner is enrolled in a learning event through an education contract with an organization, Fazzi will disclose learner training records to the learner’s designated manager or HR staff member but only with advance consent of the learner.
Audio/Video Content: Any audio or video content on the Site is for educational purposes only and may not be duplicated by visitors. The participants have released the content to Fazzi in writing and reserve no rights.

SECURITY: We take precautions to protect your information. When you submit sensitive information via the Site, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Fazzi recognizes the importance of protecting our users’ privacy. To that end we have created this privacy statement in order to demonstrate our commitment to privacy. Information on how Site content can and cannot be used is also listed below. Please note that laws and regulations above and beyond Fazzi’s policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on the Fazzi website. Fazzi strives to comply with all privacy laws.

Fazzi and its Web hosting company, acting as Fazzi’s agent, collect and store technical information about your visit to our website. We use this information for statistical purposes to make our Site more accessible to visitors and the information we collect is not provided to any other third party. Specifically, we may record:

  • The name of the domain from which you access the Internet.
  • The Internet address of the website from which you linked directly to our Site, if any.
  • The type of Web browsing software and operating system you are using to view our Site.
  • The date and time you access our Site.
  • The pages you visit on our Site.
  • The amount of time spent on the Site.

Some parts of the Fazzi website may use a “cookie,” which is a file placed on your computer hard drive, that allows the Fazzi Web server to log the pages you use in the Fazzi Site and to determine if you have visited the Site before. The Fazzi server uses this information to provide certain features during your visit to the Site. You can set your browser to warn you when placement of a cookie is requested and decide whether or not to accept it. By rejecting a cookie, some of the features available on the Site may not function properly. We do not use cookies to collect personal information (email address, etc.)

Throughout the website there may be forms to request information, products, and services. These forms typically ask for contact information (such as your phone, address or e-mail address), financial information (such as your credit card numbers), and demographic information (for example, company product categories, areas of interest, location, etc.) Contact information from these forms is used to send education, training, research projects, best practices studies, or other information that you request.

Demographic and profile data collected at our Site may be added to a database maintained by Fazzi to customize your website experience. It may be used to contact users of the Site for online surveys or advocacy purposes if the user has indicated an interest. No personal information is ever shared or sold to a third party.

The Site may contain links to other Sites. Fazzi is not responsible for the privacy practices of such websites. Inclusion of links to an outside website, whether in an advertisement or content area of Fazzi’s website, is not an endorsement of the website or a guarantee that the information it contains is accurate.

Our Site may make list servers and Web forums available to its users. Any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose personal or business information.

Our Site uses physical, electronic and managerial procedures to protect information collected online including firewalls to protect the loss, misuse and alteration of the information under our control. The use of these security measures is not a guarantee that information supplied over the Internet will not be intercepted.

Users of our Site have the opportunity to opt-out of receiving communications from us. If you no longer wish to receive any future communications or need to change or modify information previously provided please send an email to Fazzi Associates, Inc.; or call 413-584-5300.

Fazzi reserves the right to alter its privacy policies. Any changes to the policy will be posted on this page. This Site is controlled and operated by Fazzi from its offices within the United States. Fazzi makes no representations that materials, information, or content available on or through this Site are appropriate or available for use in other locations, and access to them from territories where such materials, information, or content are illegal is prohibited. Those who choose to access this Site from other locations do so on their own volition and are responsible for compliance with applicable local laws.

You may access, download and print materials on this Site for your business use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Site without first obtaining written consent from Fazzi. Furthermore, you may not use the materials found on this Site on any other websites or in a networked environment without first obtaining written consent from Fazzi.
All materials on this Site (as well as the organization and layout of the Site) are owned and copyrighted by Fazzi Associates, Inc. © Fazzi Associates, Inc. All Rights Reserved. No reproduction, distribution, or transmission of the copyrighted materials at this Site is permitted without the written permission of the Fazzi.

Contact information included on Fazzi’s Site is not posted for the purpose of promoting/marketing products/services to agencies, but is primarily posted for the purpose of allowing agencies to connect with Fazzi. All other email and electronic communications should adhere to the following principles:

  1. You should have a prior relationship with the person receiving your email. (Someone giving you their business card is acceptable in this regard–it implies permission to get in contact. Similarly if someone has sent you an email.)
  2. A valid “from” and “reply to” address must be included with each message.
  3. If you have a subscription list, you should send a confirmation email that the person wishes to be on the list.
  4. There should always be a quick way to unsubscribe from any mail list.
  5. Any request to cease mailing from an individual or organization should be quickly honored.
  6. A complaint involving a breach of this policy may be considered a violation of the Fazzi Code of Ethics, and therefore referred to the Board of Directors for their consideration. Should they find a breach occurred, remedies may be required. Sanctions may also be imposed such as suspending or terminating the coach’s membership and/or credential with the Fazzi.

Please note that spam laws and regulations above and beyond Fazzi’s policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on the Fazzi Site.

If you have any questions about this privacy statement, the practices of this Site, or your dealings with this website, please contact the following:

Fazzi Associates, Inc.
11 Village Hill Rd. Suite 101
Northampton, MA 01060

CHANGES TO THIS PRIVACY POLICY: Fazzi may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes. This Program Application Privacy Policy and privacy practices of the Fazzi will be subject exclusively to the laws of the Commonwealth of Massachusetts within the United States. Fazzi makes no representations that this Policy and its practices comply with the laws of any other country.

CONTACT US: If you have any questions about this Privacy Policy, please contact us.