Since the Home Health CAHPS (HHCAHPS) results were first publicly reported on Home Health Compare (HHC) in April 2012, the impact and consequence for performing poorly on HHCAHPS measures has changed significantly. Home Health Agencies are now accountable for their performance on quality of care and patient experience outcomes in a public and increasingly competitive manner. Consider that in the last few years our industry has adopted a publicly available Star Rating display on a set of patient care outcomes as well as patient experience/satisfaction outcomes. Much like shopping for any other service, the star ratings can and will impact a patient and/or caregiver’s decision on which agency they will consider to receive care.
Please fill out the information to download the White Paper: Key Drivers & Best Practices for Improving HHCAHPS Results.
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