The Largest, Most Qualified CAHPS Provider in the Industry

With Hospice CAHPS by Fazzi, you can expect more than just fast and accurate survey delivery and reporting – we will be an essential part of your agency’s CAHPS program.

For more than 35 years, Fazzi has partnered with home care and hospice agencies to solve core challenges in customer service, satisfaction, efficiency and compliance.  In keeping with our role as agency advisors, our Hospice CAHPS solutions will provide your organization the reporting, training, and customer service that you need for a complete and efficient Hospice CAHPS program.  We share your primary focus of accurate and timely reimbursements.  And we have a team of experienced CAHPS Liaison’s available to work with you as you begin your implementation process.

Here are some of the advantages of choosing Fazzi for your Hospice CAHPS:

  • Dedicated team for your agency with a manager, liaison, and support staff
  • One of the largest HHCAHPS providers in the country
  • All three delivery modes: mail, phone, and mixed
  • Real-time, state-of-the-art reporting
  • Free consulting and training to all our CAHPS clients
  • 35 years in home care/hospice industry
  • We focus on quality

Real Time Reporting

Easy, Accurate and on time.  Our user friendly Hospice CAHPS reporting service gives you on demand access to completed surveys.  That means no waiting times and immediate feedback, whenever you need it.  In addition, our reporting system interfaces with all home healthcare software vendors, providing you with an easy-to-use, no-software-to-install, browser-based solution that can be implemented in your agency in no time.

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As a NHPCO Partner, Fazzi has been delivering the Family Experience of Care Survey to hospice agencies across the country for over 15 years.  With our extensive experience, we not only can help your agency make the transition with little to no effort on your part, we can also provide you with consulting and training you need to ensure a high return rate and high performance improvement.

Patient Satisfaction Award of Distinction

Agencies named as Fazzi’s Hospice CAHPS Top 25 are proven leaders that have excelled in one of the most important measures of an agency’s quality program – patient satisfaction.  These agencies have scored in the top 25% of Fazzi’s National Patient Satisfaction database for the Overall Satisfaction and Likelihood of Recommending survey questions.

For more information on our Hospice CAHPS services or NHPCO partnership,  contact us today, 1-800-379-0361.