The Largest, Most Qualified Hospice CAHPS Provider in the Industry – We Can help you improve
When you choose Hospice CAHPS by Fazzi you can expect more than just fast and accurate survey delivery and reporting – we will be an essential part of your agency’s Hospice CAHPS program. Real-time reporting, special client trainings, and consultant assistance from Fazzi will help ensure your agency has all the tools you need to not just measure, but make improvements in your patient and family satisfaction levels.
Fazzi and Patient Satisfaction
Fazzi National Patient Satisfaction service is approved by CMS for administering surveys in mail and mixed mode. We specialize in home care and hospice services and are the only national benchmarking service that incorporates findings from our research and consulting divisions in helping to guide agencies in best practice strategies for improving patient satisfaction.
Advantages of choosing Fazzi as your Hospice CAHPS provider:
- Dedicated team for your agency with a manager, liaison, and support staff
- Real time access to completed surveys
- On-demand benchmark reports
- Timely submission of your results to CMS
- Best Practice trainings and exceptional support
Real Time Hospice CAHPS Reporting
Easy, Accurate and on time. Our user friendly Hospice CAHPS reporting service gives you on demand access to completed surveys. That means no waiting times and immediate feedback, whenever you need it. In addition, our reporting system interfaces with all home healthcare software vendors, providing you with an easy-to-use, no-software-to-install, browser-based solution that can be implemented in your agency in no time.
Exceptional Ease of Use
Clear, uncluttered reports tell you at a glance where you stand, using intuitive graphics to convey statistical analyses in a way that communicates to any audience. Even the most demanding quality improvement professionals will find the in-depth analysis they need to design quality improvement initiatives.
How We Can Help
Our goal is to help you improve. We monitor your results. We provide best practice trainings, technical support, consultation, and insider reports to help you improve, and there is no additional cost for these services.
As a NHPCO Partner, Fazzi has been delivering the Family Experience of Care Survey to hospice agencies across the country for over 15 years. With our extensive experience, we not only can help your agency make the transition with little to no effort on your part, we can also provide you with consulting and training you need to ensure a high return rate and high performance improvement.
Patient Satisfaction Award of Distinction
Agencies named as Fazzi Hospice CAHPS Top 25 are proven leaders that have excelled in one of the most important measures of an agency’s quality program – patient satisfaction. These agencies have scored in the top 25% of Fazzi’s National Patient Satisfaction database for the Overall Satisfaction and Likelihood of Recommending survey questions.