HHCAHPS Surveys are a Critical Tool for Compliance and Gaining Insight Into your Operational Effectiveness
Real-time reporting, special client trainings, and consultant assistance from Fazzi will help ensure your agency has all the tools you need to not just measure, but make improvements in your patient and family satisfaction levels. When you partner with Fazzi, you can expect more than just fast and accurate HHCAHPS survey delivery and reporting – we can help you improve!
The Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey was designed to measure and assess the experiences of people receiving home health care with the following three goals in mind:
- To produce comparable data on patient satisfaction
- To create incentives for agencies to improve their quality of care through public reporting of survey results
- To hold health care providers accountable by informing the public about the providers’ quality of care
Fazzi and Patient Satisfaction
Fazzi National Patient Satisfaction service is approved by CMS for administering surveys in mail and mixed mode. We specialize in home care and hospice services and are the only national benchmarking service that incorporates findings from our research and consulting divisions in helping to guide agencies in best practice strategies for improving patient satisfaction.
When you choose Fazzi your agency will receive comprehensive HHCAHPS service that includes:
- Dedicated team for your agency with a manager, liaison, and support staff
- Real time access to completed surveys
- On-demand benchmark reports
- Timely submission of your results to CMS
- Best Practice trainings and exceptional support
Real time HHCAHPS reporting
Easy, accurate and on time. Our user friendly CAHPS reporting service gives you on demand access to completed surveys. That means no waiting times and immediate feedback, whenever you need it. In addition, our reporting system interfaces with all home healthcare software vendors, providing you with an easy-to-use, no-software-to-install, browser-based solution that can be implemented in your agency in no time.
Exceptional Ease of Use
Clear, uncluttered reports tell you at a glance where you stand, using intuitive graphics to convey statistical analyses in a way that communicates to any audience. Even the most demanding quality improvement professionals will find the in-depth analysis they need to design quality improvement initiatives.
How We Can Help
Our goal is to help you improve. We monitor your results. We provide best practice trainings, technical support, consultation, and insider reports to help you improve, and there is no additional cost for these services.
Patient Satisfaction Award of Distinction
Agencies named as Fazzi’s HHCAHPS Top 25 are proven leaders that have excelled in one of the most important measures of an agency’s quality program – patient satisfaction. These agencies have scored in the top 25% of Fazzi’s National Patient Satisfaction database for the Overall Satisfaction and Likelihood of Recommending survey questions.