Case Management

case management credentials

Our Industry’s Only Case Management Credentials

Why are these credentials so important?

The upcoming Patient Driven Groupings Model (PDGM) payment reform and increased scrutiny of hospice require new levels of expertise. Today, case managers must master goal directed, patient centered care planning; clinical best practices; interdisciplinary team management; time management; documentation and more – all while putting the patient first and, yes, loving the job!

About the CHHCM and CHCM:

  • These credentials can be achieved by taking the CHHCM and/or CHCM examination online through the Fazzi Learning Center.
  • No need to leave the office, no travel expenses, test on your own time.
  • An eight-week online Case Management Certification preparation course for these examinations. Our preparation course is accredited by the International Association of Continuing Education and Training (IACET). IACET is the premier standards-setting body for adult learning and professional training. Accreditation means that Fazzi’s educational programming and certifications have been thoroughly assessed by a third party and meet the ANSI/IACET Standard for Continuing Education and Training.
  • With the bundle package, participants may choose the Home Health Track or the Hospice Track or they may do both. They may also choose to take the CHHCM exam or the CHCM exam or pay a small upgrade fee to do both.
  • Additionally, certificate holders will enter a collaborative community of case management professionals and receive ongoing complimentary best practice webinars and other resources.
  • Participants will be inspired by course instructor Cindy Campbell’s expertise, energy and zeal for case management (even those who may fear that the discipline becoming a “lost art”).

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Comprehensive FAQ

What is the Certified Home Health Case Manager (CHHCM) credential?

The CHHCM is awarded for a three-year period to people who pass the 50-question, proctored CHHCM examination. The credential demonstrates that a person possesses the knowledge to perform the home health case management function commensurate with today’s clinical, operational and regulatory requirements, including the new Conditions of Participation (CoP) going into effect on January 13, 2018.

What is the Certified Hospice Case Manager (CHCM) credential?

The CHCM is awarded for a three-year period to people who pass the 50-question, proctored CHCM examination. The credential demonstrates that a person possess the knowledge to perform the hospice case management function commensurate with today’s clinical, operational and regulatory requirements, including the expanding Hospice Item Set (HIS).

What is the online Case Management Certification Preparation Course?

Fazzi’s online Case Management Certification Preparation Course is designed to prepare participants for successfully becoming Certified Home Health Case Managers (CHHCM) or Certified Hospice Case Managers (CHCM).

What is the difference between the home health and hospice certification course?

The core modules cover both Home Health and Hospice.  They are:

Core Modules:
• Module 1: Management of Chronic Diseases Combines Quality Problems with Cost Problems
• Module 2: Reimbursement and Regulations
• Module 3: 21st Century Case Management
• Module 4: What Data? Measures of Success for Case Managers Home Health and Hospice
• Module 5: Professional Clinicians and All Case Managers: Can and Must Become Competent in Completing a Data Set & Integrating Technology into Practice: A Key to Achieving Productivity
• Module 6: Clinical Effectiveness: The Role of Case Management
• Module 7: Continuum Based Cased Management
• Module 8: Patients and Families Opinions Will Matter

Also, participants may choose either the Home Health Track or the Hospice Track – or they may do both!  In addition to the modules above, each session will include additional live webinars focusing on Home Health or Hospice, with the opportunity for participants to ask questions.  These live sessions will occur bi-weekly for both the home health and hospice tracks, with the home health specific webinars occurring weeks 1,3,5, and 7 and hospice specific webinars occurring weeks 2,4,6 and 8.

How does the course work?

The CHHCM/CHCM Preparation Course includes 8 weekly modules. At the start of each week, a new module is opened that includes a combination of presentation videos, practice activities, live webinar Q&A sessions, and discussion with course colleagues. Participants should expect to spend 1–1.5 hours per week completing each module.

Upon completion of the course, participants will receive access to a practice certification exam to test their readiness. Once ready, participants may sign up to complete the CHHCM or CHCM exam on their own schedule.

Do I need to take the CHHCM or CHCM exam immediately after completing the course?

While we encourage Preparation Course participants to take the exam soon after successful completion of the course, participants may complete the certification exam anytime.

How is the CHHCM/CHCM certification attained?

Candidates may take a proctored online examination through the Fazzi Learning Center. Additionally, the proctored online examination is offered through the State Associations that sponsor the CHHCM/CHCM preparation course and certification exam.

Am I required to complete the CHHCM/CHCM Preparation Course in order to take the exam?

No. While the CHHCM/CHCM Preparation Course is recommended to assist you in preparing for the exam, it is not required.

How long is the CHHCM/CHCM valid?

The certification is valid for three years at which time you may retest to maintain credentialed status. The certification exam is 50 questions in length and is frequently updated with the newest guidance to show the test taker has kept up to date with the case management best practices and that they have not ‘lost’ any of their old knowledge base.

Who should sit for the CHHCM/CHCM certification examination?

Anyone wishing to demonstrate proficiency in the case management may sit for the examination. There are no formal requirements for prior education or experience.

What Domains Are Covered By the Preparation Course and Exam?

The following Domains are covered:

  • Market Context: Healthcare at Home
  • Regulatory and Reimbursement Landscape
  • Patient-Centered Case Management
  • Measuring Success: Case Management Performance Metrics and Underlying Processes for Success
  • OASIS and Hospice Item Set: Using Data Set Competence to Drive Best Practice Care Delivery
  • Technology Integration into Case Management
  • The Continuum of Care at Home, Case Management through End of Life
How can a person prepare for the CHHCM/CHCM examination?

Fazzi offers a comprehensive certification preparation program for candidates wishing to improve their knowledge in case management.

This course is available in two ways:

  • An 8-week online preparation course and practice exam is offered through the Fazzi Learning Center.
  • Individual agencies and state associations may sponsor the on-site preparation course and certification exam.
How was the CHHCM/CHCM developed?

Developed, reviewed, beta tested and psychometrically analyzed by industry leading case management experts, the CHHCM/CHCM is an accurate and important measure of Case Management proficiency. Here is how both tests are developed:

  • Phase 1: Exam questions are written by two Fazzi case management experts. 100 total questions are written for a goal of a 50 question exam.
  • Phase 2: The Fazzi expert review panel reviews the test questions and provides input on questions and responses. This input is sent back to the expert writers for review and revisions.
  • Phase 3: The Beta Test is administered to a beta group of 25 clinicians with proven advanced case management knowledge. Construct validity is measured for each test question using question response rates (% correct/incorrect) and through feedback collected from testers. Questions with an incorrect response rate of 50% or higher are automatically eliminated. All other questions are reviewed based on feedback provided.
  • Phase 4: The test is revised and distributed again to the initial 25 initial beta testers. Test-retest reliability is measured based on consistency and response rates for each of the remaining questions. Questions with reliability less than 75% are eliminated.
  • Phase 5: The edited test is distributed to a second beta group of 75 testers with intermediate and advanced case management knowledge. The cut score (passing score) is determined based on the beta test results.
What is the cost of the exam?
  • Initial Certification Fee: $249 ($199 if taken with Fazzi’s CHHCM/CHCM online or on-site preparation course)
  • Recertification Fee: $149
How do I schedule an exam?

All exams are scheduled online through the Fazzi Learning Center. Candidates will receive an email confirmation of their registration with a Test Taker Authorization Code. It is recommended that you have this authorization code when you take the exam.

What happens if I need to reschedule an exam?

Exams may be rescheduled up to 24 hours prior to the scheduled test time. Candidates wishing to reschedule exams with less than 24 hours notice will not be refunded and may be charged an additional fee.

What to expect on exam day

Candidates should login at least fifteen minutes prior to their exam start time. Once logged in, they will be connected with their online proctor, provide required identification, have their exam materials inspected (if applicable), and receive additional instructions.

What type of identification do I need to take the exam?

Candidates will be required to present their Test Taker Authorization Code and one form of identification upon their arrival at the test site. If taking the exam online, the identification must be shown via webcam to the online proctor. The form of identification must be a government-issued photo ID. Acceptable forms of primary government-issued photo identification include:

  • Driver’s license or learner’s permit including a valid expiration date
  • Military identification for members, spouses, or dependents
  • Passport or passport card
  • Green card or permanent resident visa

If you have a form of identification not on this list, please contact Fazzi prior to your testing date to inquire whether it will be accepted at the test site.
Candidates without all required identification will not be allowed to test.

What about test security?

Candidates will also be required to sign a statement verifying their identity, accepting all test security policies, and acknowledging potential consequences for violation of security policy. Violations of security policy include, but are not limited to:

  • Use of unauthorized materials or devices
  • Unauthorized communication with other candidates or with the proctor
  • Giving false identification information
  • Attempting to reproduce, remove, report, or distribute examination materials
  • Creating a disturbance

Candidates may not communicate with anyone other than the proctor during the testing period. Candidates may not request any information regarding exam content from the proctor. Failure to comply will result in the candidate being disqualified from taking the exam, and may result in score cancelation for the candidate’s entire test group.

Allegations of candidate or proctor misconduct will be investigated. Any evidence of unacceptable behavior may result in score cancelation and other disciplinary measures as determined by Fazzi Associates.

In order to provide a consistent and fair experience for all test takers, to protect the integrity of the examinations, and to ensure the validity of certification examination scores, candidates must adhere to the guidelines established in the handling of examination materials. Candidates may not remove, reproduce, report, or distribute exam materials in any part and by any means, including electronic, manual, and verbal. Failing to comply is a copyright violation and will result in disciplinary measures including score cancelation, revocation of credentials, and prosecution to the fullest extent of the law.

What should I bring or not bring?

Candidates for the CHHCM/CHCM may bring the following paper reference materials to the exam: Handouts from the lecture and webinar series. Electronic resources are not allowed.

No communication or other electronic devices will be permitted in the testing area. Cell phones or other handheld electronic devices must be turned completely off and placed out of reach during the test.

Candidates may bring water in either unopened commercial bottles or clear, unmarked reusable bottles. No other food or beverage is allowed for the duration of the exam, unless previously approved by the Fazzi through an accommodation request.

What conduct is required at the exam?

It is the responsibility of all candidates to keep certification exam content confidential and to treat others with courtesy and respect during the exam. Candidates will carefully read and listen to instructions prior to the start of the exam and will ask any questions related to exam administration procedure prior to the start of the exam. Candidates will leave quietly after submitting their exam either when they are finished, or at the end of the exam time.

How do I get my results?

CHHCM/CHCM Exam candidates will receive their scores immediately after submission/completion of the exam. Fazzi reserves the right to withhold examination results for the duration of an investigation of candidate misconduct, or internal errors.

How is the exam score calculated?

Your percentage score will be given on a scale of 1 – 100. Your score is a representation of the percentage of all items answered correctly.

What is the CHHCM/CHCM Certificant Directory?

Passing candidates’ names and states of residence will be published on the Fazzi website in the Certificant Directory. Candidates may choose to opt out of the Certificant Directory by contacting Fazzi in writing.

How do I get my certificate?

Certificates will be delivered electronically after successful completion of the CHHCM/CHCM exam. Certificants may retrieve their certificates by logging into the system, and clicking on the “My Certificates” tab.

How do I properly use the Credential?

Passing candidates are authorized to use the related credential following their names as long as certification remains valid and in good standing.

How often can I retest until I pass the exam?

Candidates may take the CHHCM/CHCM a total of 3 times annually. Candidates who do not pass the test the first time must wait 30 days before retesting the second time. Candidates who do not pass the second time must wait 6 months before retesting for the third time. After that, a candidate must wait one year from their last attempt before retesting.

What if I want to appeal a disciplinary decision?

If candidates wish to appeal a disciplinary decision, they must submit a written request for appeal within 30 days of receiving the disciplinary decision. Candidates may only appeal on the grounds of material errors of fact or a procedural violation in their original disciplinary investigation. The Appeals Committee will review the appeal and notify the candidate of their decision within 30 days.

How do I report complaints about the exam?

Candidates must report any complaints regarding their test center, proctor, or testing misconduct to Fazzi in writing within twenty-four hours of their test time.

Candidates who fail the exam and believe irregular testing conditions were a contributing factor may file an appeal. Candidates who fail the exam and believe there has been a scoring error may request a hand-scoring of their exam. Appeals regarding the content of the exam, including specific exam questions, will not be considered.

How are complaints reviewed?

Complaints will be reviewed by the Fazzi Disciplinary Committee and all complaints judged to have merit will be investigated by the Committee. Members of the committee found to have a personal or familial relationship to the certificant in question will recuse themselves.

Candidates under investigation will be notified regarding the nature of the complaint and will have the opportunity to submit a written statement. Notification will include a copy of the disciplinary and appeals policy. The Disciplinary Investigation Committee may contact the individual for additional information as needed.

The Disciplinary Committee will determine what, if any, disciplinary actions will be taken. Disciplinary actions may include:

  • Implementation of a probationary period
  • Asking certificant to re-test
  • Revocation of credentials
  • Legal action if applicable
Is my personal information and exam score kept confidential?

Candidate information, including scores, will remain confidential. Fazzi will never distribute information to a third party. Individual results will only be distributed to authorized parties for the purposes of: scoring and investigations of misconduct or internal error. Exam performance and candidate demographic information will be used and distributed in aggregate form for purposes including but not limited to: required reporting, exam development and improvement, and research.

How often do I need to recertify?

The CHHCM/CHCM is valid for 3-years. Certificants must recertify by re-testing on the current version of the certification exam in the third year of their certification cycle. The recertification exam is 80 questions and will incorporate regulatory and practice updates in all applicable domain areas. The certificant will be expected to achieve the passing score required of new certificants to recertify by test.

The certification cycle for new certificants begins the day after the credential is awarded and ends three years after the certification date. The three year certification period allows candidates time to demonstrate that they are dedicated to keeping up-to-date and incorporating annual regulatory updates, adjustments to the OASIS, and other changes in a quickly growing industry into their everyday professional practice.

What happens if I do not recertify?

Certificants failing to recertify by the end of their certification cycle will be removed from the Certificant Registry and may no longer use their credential.