Marketing and Customer Service

Marketing and Customer Service programs Designed to Help Your Agency Succeed and Grow

There are two ways to improve profitability.  The first is to decrease costs or increase efficiencies.  The second is to grow your business, and that starts with a solid sales, marketing and customer service program.  As competition increases, a strong sales and marketing plan is key to ensuring organizational growth.  Fazzi provides an array of marketing and sales-related programs and services, from market planning to focus group research and mystery shoppers to assist agencies in growing their organization.  And, with our customer service training, you can be sure “excellent service becomes a differentiator.”

Impact your staff, referral source, and patient satisfaction with these programs.  A practical, strategic approach dedicated to helping you create a new service-focused culture for your agency, one that will help set you apart from your competitors.

Marketing Consulting

Conduct a marketing assessment of your agency, analyze your admissions trends, develop strategies for growth, and identify barriers to success to become a key player in today’s home health environment.

Mystery Shopping Calls

Do you know how well your intake department is handling calls?  Off-site assessment to ensure intake staff are maximizing inquiries to increase admissions.  Includes follow up with agency specific recommendations.

Sales Staff Training

Skill building sessions designed to sharpen and build the staff’s sales skills.  Identify strategies for getting past the gatekeeper, referral sources’ needs, strategies for different types of referral sources, methods for tracking and monitoring results, and more.

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