Bob is the founder and Managing Partner of Fazzi Associates, one of the oldest and largest home care and hospice consulting, training, outsourcing, benchmarking and research firms. Bob is a nationally recognized speaker, author, futurist and change expert. He is widely published in trade journals and the author of a number of books including Management Plus™, published by McGraw Hill and named a main selection on Fortune Magazine’s Book of the Month Club. He has been Director or Co-Director of many of Fazzi’s national studies including serving as lead researcher for Fazzi’s four best practice National State of the Home Care and Hospice Industry studies. He has provided organizational, planning and change services to home care agencies, hospices, associations and a broad range community based health care systems for over forty years. Most of all, Bob is zealous about making a real difference in health care by strengthening the quality, value and impact of home care, hospice and community based services.
Tim Ashe, RN, MS, MBA
Tim is the Chief Operating Officer (COO) at Fazzi Associates. A leader in the field of home care and hospice, Tim’s expertise and career has included a unique blend of clinical, operational, fiscal and academic roles. Tim is a frequent presenter at national and state conferences and is often asked to contribute to industry forums. Tim provides organizational, operational, turn around, and change management services to home care agencies across the country and is highly skilled at helping agencies to create real change and progress on their path to Triple Aim outcomes. He is also the Co-Director of the 2016-2017 National Home Care and Hospice State of the Industry Study. Tim joined Fazzi in 2006, became a Partner in 2007 and was promoted to COO in 2017. Prior to joining Fazzi, Tim was the Vice President of Clinical Operations for Visiting Nurse Service of Rochester & Monroe County in New York. He was also an Assistant Professor at the University of Rochester School of Nursing. He earned his MBA and MS from the University of Rochester and his BSN from St. John Fisher College.
Melanie Duerr, RN, MS, ANP, BCHH-C
Melanie is a Partner and Director of Coding Operations for Fazzi and an AHIMA ICD-10 Certified Trainer. Her experience in home care includes both certified home care and hospice as a Clinician, Clinical Director, Administrator, Vice President of Operations and as a Director of Financial and Clinical Operations. She has been a speaker in over 30 states on strategies for OASIS accuracy and success at the clinician practice level.
Eileen Freitag, MBA
Eileen is a Partner and Director of Fazzi’s Strategic Consulting Division. She is the past President and CEO of one of the largest home care agencies in the United States, the Boston VNA, has served as the CEO of a long term care continuum that included a major home health component, and the Vice President of Business Development of a start-up software company. During her 40 year career in home care, she has served on the boards of a variety of local and national health care organizations. Eileen’s division works with home health agencies on a variety of marketing, customer service, referral enhancement and interim management efforts.
Lynn is a Partner and the Director of Development at Fazzi. Lynn manages the firm’s Business Intelligence Division where she directs research on health care statistics. She has served as the Project Coordinator for a number of Fazzi National Studies including the 3M National OASIS Integrity Project, the National Operational Benchmark Study, and the 2013 National State of the Home Care Industry Study. Lynn has CIP-I certification.
Gina Mazza, RN, BSN
Gina is a national leader on regulatory and compliance issues. As the Director of Fazzi’s Regulatory and Compliance Division, she manages one of the largest OASIS and compliance audit groups in the country, has spearheaded a number of Fazzi’s national best practice initiatives, serves as the clinical expert on Fazzi’s National State of the Industry Study, has published white papers on the realities and implications of regulations on service delivery and has served as the clinical content expert for Fazzi’s presentations in VBP states. Gina combines strong clinical and regulatory expertise with the realities of being a senior executive in both free standing and hospital based agencies. As part of her responsibilities at Fazzi, she serves as the Director of Fazzi’s Home Health and Hospice CAHPS Programs as well as Fazzi’s OASIS and compliance auditing and agency-wide QAPI Program services.
Kay Wright, RN, MBA
Kay is a Partner and the Director of Fazzi’s Competency Institute, a division dedicated to improving the accuracy of agency OASIS assessments and their quality outcomes. She has served as President of a number of freestanding and hospital-based organizations including one of New England’s largest home care agencies. Kay has served on a number of national Boards and has directly provided operational review services to agencies throughout the country. She is recognized as one of home care’s premier experts on operations and effective quality and financial management.
Jami is the Chief Information Officer at Fazzi. Prior to working at Fazzi, he worked as the Senior Implementation Manager at OneShield, a leading enterprise applications vendor serving insurance carriers, and the Director of Engineering at MetaComet Systems, an independent software vendor providing royalty accounting subledger solutions. Having spearheaded the development of Fazzi’s Interactive Web Reporting, Jami is focused on innovation and invention as he works to move Fazzi to the next level.
Cindy Campbell RN, BSN
Cindy Campbell is a nationally recognized leader, speaker and management consultant to the full continuum of healthcare at home. Cindy leads a team of executives who conduct organizational design, operational improvement and clinical model advancement for Home Health, Hospice, Advanced Illness Management and Private Duty organizations throughout the United States. She holds a proven track record of improving clinical and financial outcomes while increasing employee engagement. Cindy directs Fazzi’s Operational Consulting and the Fazzi Total Management System, teaching executives and managers functional management methodology, targeted to the continuum of care at home. Cindy is a passionate advocate for advancing practice through innovation, increasing the integration of technology into operations and clinical practice. Cindy is a past Board Member of the National Association for Homecare & Hospice, chaired the Pediatric Homecare & Hospice Association of America and sat on the American Telemedicine Association’s Executive Committee-Homecare and Remote Monitoring Special Interest Group.
Lindsay Doak, MBA
Lindsay is the Director of Education at Fazzi. In her role, Lindsay manages Fazzi’s Distance Learning programs, including the Fazzi Learning Center, and OASIS Skills Testing, the largest OASIS testing service in the nation. Prior to working at Fazzi, Lindsay managed the Online and International Programs for the University of Massachusetts Amherst and also worked as a marketing consultant for the tourism board in Bessines, France.
Susan Mattick-Gold, MPA
Sue, Director of Revenue Cycle Management at Fazzi has had progressive experience in home care and hospice including 9 years in management and 10 years in post acute consulting. Her experience includes fiscal management including reimbursement review and analysis, budgeting, cash flow projections, and financial reporting. She also has consulting experience which includes revenue cycle management, workflow analysis, process improvements, A/R management, compliance, policy and procedure development, and culture change. As a result of revenue cycle assessments that identified opportunities for improvements in the revenue cycle, clients have experienced an increase in reimbursement resulting in a reduction of days in A/R and a reduction in bad debt and process improvements including staff productivity.
Kelly Murphy-Miller, BCHH-C
Kelly Murphy-Miller is the Director of Coding Operations at Fazzi Associates and is the Operational leader for our coding department. Kelly holds a BCHH-C in coding and is the programming creator of the Coding Dashboard, a QuickBase application that controls the workflow for all coding Clients. Kelly serves on several company committees to drive growth and change at Fazzi, with a focus on security, innovation and operational efficiency.
Ellen Waters, RN, MS, COS-C
Ellen is the Director of Home Care & Hospice Compliance at Fazzi. In her role she is responsible for serving as the leader of Fazzi’s OASIS and Compliance services which includes product development, coordination of audit and compliance consulting activities, and clinical education. An expert in current and anticipated regulation and optimal compliance and risk management, Ellen and her team assists agencies throughout the country. Ellen has a Masters in Health Policy and Management and has held many senior level healthcare management positions.
Anita Werner, RN, HCS-D, COS-C
Anita has over 30 years of nursing experience and over 20 in home care. Prior to joining Fazzi, she ran a successful consulting practice providing agencies with advisory services, education, clinical direction, audits and reviews in several critical areas. She is a recognized expert in OASIS, coding, quality and compliance and is a frequent presenter at national conferences.
Lisa Woolery, RN, BSN, BCHH-C
Lisa is Fazzi’s Director of Coding Quality and Education and is also an AHIMA certified ICD-10-CM trainer. With over 15 years home health coding experience, Lisa brings a breadth of knowledge to her trainings. Lisa has had progressive experience in home health organizations for over 30 years and over sixteen years of experience in consulting such topics as strategic planning, organizational and operational design, workflow analysis, interim management and staff development. She has received a certificate for Home Care Coding Specialist-Diagnosis from the Board of Advanced Medical Coding and has made numerous presentations on Diagnostic Coding throughout the US.