Home Health and Hospice CAHPS are key measures of an agency’s success, yet national results have remained unchanged for many years. Wondering how to stand apart from your competitors on Home Health Compare and the soon to be released Hospice Compare to really improve your results?
Gina Mazza, Fazzi’s CAHPS Division leader and a panel of agency leaders discusses real examples and strategies that have worked for them giving practical and concrete actions that will help you become a best practice agency.
Another important ingredient for improving your scores is improving your return rate. Fazzi’s CAHPS return rate with our Mixed Mode (mail with phone interview) CAHPS service is 40% which is higher than the national average. If you’d like information about Fazzi’s Mixed Mode Home Health and Hospice CAHPS services, please contact us.
Pat Bousaada, Director of Clinical Operations, VNA Health at Home, Kathleen D. Flannery, RN, Administrator/Corporate Director, Kennedy Home Health Care, Eileen Freitag MBA, Partner, Fazzi Associates, AnnMarie Garrison, President, VNA Health at Home, Gina Mazza BSN, RN, CPHQ, Partner, Fazzi Associates, Martha Tecca, President, M&M Strategies
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