CAHPS: Why it’s Good for Hospice!

Amid challenging new regulations and escalating reimbursement constraints, why is the Hospice CAHPS® (Consumer Assessment of Healthcare Providers and Systems) survey good for hospice? Here are the four important reasons Hospice leaders should consider CAHPS when setting strategic goals:

This is standard tool that brings hospice in line with the healthcare continuum.

CAHPS surveys – for hospitals, home health providers, Medicare Advantage programs, prescription drug plans, in-center hemodialysis centers, Medicare ACOs, and adult Medicaid programs, and most recently hospices – ask patients and/or caregivers to report on and evaluate their experiences with health care. Data for most providers is reported to the public to help consumers and referring healthcare providers make choices about where they would prefer to receive care. Continue reading “CAHPS: Why it’s Good for Hospice!”

Key Drivers & Best Practices for Improving HHCAHPS Results

Since the Home Health CAHPS (HHCAHPS) results were first publicly reported on Home Health Compare (HHC) in April 2012, the impact and consequence for performing poorly on HHCAHPS measures has changed significantly. Home Health Agencies are now accountable for their performance on quality of care and patient experience outcomes in a public and increasingly competitive manner. Consider that in the last few years our industry has adopted a publicly available Star Rating display on a set of patient care outcomes as well as patient experience/satisfaction outcomes. Much like shopping for any other service, the star ratings can and will impact a patient and/or caregiver’s decision on which agency they will consider to receive care.

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What Worries Supervisors More: Employees’ Technical Skills or Interpersonal Skills?

Competent supervisors are always worried about ensuring that their subordinates have the technical skills to do the job but they are equally concerned about their staff having the interpersonal skills essential for strong team building and customer service.

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The Pathway for Leaders – Strategic Planning

We as leaders, managers, and staff in home care and hospice today are extremely busy.  We have reports to review, meetings to attend, patient problems to solve and, in general, fires to fight.  As fire fighters, we run the risk of developing a reactive mode of managing our organizations based on the crisis of the day.  Instead, we should be focusing on developing and deploying strategies on a daily, weekly, monthly and yearly basis that create a pathway for us to follow in the pursuit of the targets and goals that we have created for our organizations.

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The High Performing Agency: Structure, Process and Results

The path forward for leaders in home health and hospice is to create a future where the provision of incredibly high quality care is delivered at a price point that shifts the value curve of healthcare towards HOME.  How can we do that when the challenges of reimbursement cuts, mounting administrative regulation, mounting staffing and operating costs, healthcare reform pressure, and an increasingly competitive market place threaten our sanity?  The answer is simple, we move ourselves forward and develop a new future by creating a culture of success through Higher Leadership.

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The Top Three Home Health Operational Pitfalls

For successful agencies, growth is inevitable. However, to ensure continued success, that growth must be effectively managed. Unfortunately, increased demands combined with multiple workarounds often lead to major operational problems, and inevitably a reduction in success.

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