Visit Fazzi at the NAHC Financial Management Conference

Visit Fazzi at booth #307 and join our experts Tim Ashe, Cindy Campbell and Gina Mazza for their educational sessions:

Session 103. Drive Organizational Excellence with Lean Management  
Presenters: Tim Ashe and Cindy Campbell
Monday, July 17, 11:00AM – 12:40PM
Riverside Room 14

Session 502. Medicare Home Health Value-Based Purchasing Demonstration Update
Presenters: Chris Attaya, Gina Mazza and Tony Gupton
Tuesday, July 18, 10:00AM – 11:40AM
Cityside Room 21

Why is it so Important to Complete the OASIS in the Home?

OASIS expert, instructor, enthusiast, devotee, coach and mentor, Anita Werner, understands the challenges of completing the OASIS in the home, but also stresses the importance of doing so. As reported in Tim Rowan’s Home Care Technology Report, quality can decrease as the length of time between visit and documentation increases.

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Common Problems Found in Compliance Audits

In Fazzi’s compliance audits, we find that Face to Face documentation and Notice of Election are common compliance problems and risks for home health agencies and hospices respectively. Let’s hear more from Ellen Waters, Fazzi’s Director of Home Care and Hospice Compliance.

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SupervisionPlus Online Training Begins July 10

Do Your Supervisors Have What It Takes? 

Learn effective strategies for supervising and motivating staff, increasing morale and retaining valuable employees. Receive a certificate in home health and hospice supervision and 6.0 contact hours.

This will be the last time this course is offered this year!

Creating a culture of accountability has never been more important for home care and hospice agencies. Agency leaders are challenged to do more with less while guiding their staff to optimal productivity, higher patient and family satisfaction scores, and greater outcomes of care. Leaders, from front line supervisors, to CEO’s, need tools to meet the expectations healthcare’s new challenges.

SupervisionPlus® is a supervisory management training program designed specifically for supervisors, managers and directors in home care and hospice agencies. It is a skill development, how-to-do-it training, with interactive forums to share strategies with other classmates. Supervisors and managers will not only learn the most effective strategies for supervising and motivating staff, they will also learn the newest supervisory approaches for increasing the morale, team commitment and retention of valuable employees.

Participants will learn skills that they can apply immediately when they return to their jobs. Among the issues that will be addressed in this training are:

  • Monitor and supervise every employee.
  • Excite and motivate employees.
  • Manage challenging employees.
  • Hold employees accountable.

Developed and presented by Dr. Robert Fazzi, this eight week online training is for both novice and senior managers and provides the foundation for developing a highly accountable, Outcome Management System throughout the agency.

Learn More and Register

PHI and Cyber Security in Outsourced Services

As the trend towards outsourcing continues to grow, an important consideration is the need to keep Protected Health Information (PHI) secure and to mitigate cyber security risks.

According to the Sixth Annual Benchmark Study on Privacy & Security of Healthcare Data, conducted by the Ponemon Institute in 2016, nearly 90% of healthcare organizations suffered a data breach in the past two years and “criminal attacks from the outside and negligence from the inside continue to put patient data in the crossfire.”

Download our complimentary white paper on this topic by Melanie Duerr, Partner and Director of Fazzi’s Coding Operations, and Jami Fisher, Chief Information Officer, as they explain cyber security issues and risks and how to mitigate them when outsourcing.

Continue reading “PHI and Cyber Security in Outsourced Services”

Complimentary Executive Update Webinar: Get the Latest Facts about Pre-Claim Review and CoP Effective Date

As you’ve probably heard, CMS paused Pre-Claim Review in Illinois, postponed indefinitely its start in Florida and the other states and issued a proposed rule that will change the new CoP rule effective date to January 13, 2018. The industry is abuzz with questions and Fazzi has the answers.

Join Gina Mazza, Partner and Director of Regulatory and Compliance Services, for a brief complimentary executive update webinar.  In this webinar you will get the latest facts on Pre-Claim Review and the new CoP rule effective date, and learn what you should be doing now, regardless of these changes.

View the Webinar Recording

Case Management Online Training Begins June 12

A Value-Based environment and new Conditions of Participation demand a changing level of performance by our field staff. Fazzi’s highly acclaimed “Case Management Rules for the Road” online course gives your Case Managers the training they need to help your agency succeed in today’s environment.

The $199 early bird rate is available until May 31!

Fazzi’s highly acclaimed Case Management online course begins June 12. Give your Case Managers the training they need to help your agency improve clinical, financial and patient satisfaction outcomes. Participants will receive clear best practice guidance based on Fazzi’s “Case Management Rules for the Road” and the answers to these and many more questions:

  • How do I use OASIS to drive patient advocacy?
  • What are appropriate guidelines for discharge?
  • How do I motivate my patient or their caregivers to best manage their health?
  • When is front-loading of visits appropriate and what does that really mean?

This 8-week online course, is presented by Cindy Campbell, RN, BS, Director of Operational Consulting at Fazzi Associates. Participants who successfully complete all eight modules receive a Certificate of Completion in Case Management and 5.0 contact hours. Don’t miss out, this course is only offered periodically.

Learn More and Register

Compliance Newsletter

Key Drivers for Improving the Overall Results of Hospice CAHPS Results

Amid challenging new regulations and escalating reimbursement constraints, why is the Hospice CAHPS® survey good for hospice? Gina Mazza, Partner, Director of Regulatory and Compliance Services at Fazzi outlines the four important reasons Hospice leaders should consider CAHPS when setting strategic goals. Learn more by downloading the white paper, CAHPS: Why it’s Good for Hospice!

CoPs Delayed and PreClaim Stopped

As you’ve probably heard, CMS paused Pre-Claim Review in Illinois, postponed indefinitely its start in Florida and the other states and issued a proposed rule that will change the new CoP rule effective date to January 13, 2018. The industry is abuzz with questions and Fazzi has the answers. To get the latest facts and learn what you should be doing now, regardless of these change, Fazzi recently provided a brief executive update webinar. View the webinar recording.

The Tricks of Transfers

M1850-Bed to Chair Transfer is one of the most challenging OASIS questions. The language used in the responses is particularly ‘tricky’. This is one of the few instances in OASIS where “OR” actually means “OR” and not “AND”. Response #1 indicates a patient requires minimal assistance or the use of an assistive device. It’s important to remember Response #1 cannot be selected when a patient needs both assistance from a person and an assistive device. Instead, select Response #2. This response indicates a person can both bear weight and pivot but can’t transfer themselves without more than minimal assistance from another person. The actual wording of the response reads “unable to transfer self” and this makes clinicians hesitate to select the response. Guidance is very clear on this from Q&A releases. Don’t miss your opportunity to show outcome improvements and proper reimbursement!

Fazzi Can Help You Improve Your Return Rate

Did you know that Fazzi offers Mixed Mode data collection for Home Health and Hospice CAHPS? Fazzi’s CAHPS Mixed Mode return rate is higher than the national average – coming in at around 40%! With patient and family satisfaction so important to Star Ratings and Value-Based Purchasing and public reporting of Hospice CAHPS right around the corner; response rates are important. To learn more, contact us.

Hospice Item Set: What You Need to Know About the April 1st Updates

On April 1, 2017, the Hospice Item Set (HIS) underwent several revisions. This includes two new quality measures that will now be publicly reported on starting summer 2017:

  • Hospice Visits When Death is Imminent Measure Pair
  • Hospice and Palliative Care Composite Process Measure

Additionally, a new HIS-discharge section O – Service Utilization has 4 new HIS Items you need to know about:

  • O5000 Level of care in final 3 days
  • O5010 Number of hospice visits in final 3 days
  • O5020 Level of care in final 7 days
  • O5030 Number of hospice visits in 3-6 days prior to death

We’re pleased to announce our updated Hospice Item Set course in the Fazzi Learning Center. This is a comprehensive HIS training that includes the April 1st updates and more.  Use it to update current staff on the changes, as well as to train new staff on all of the HIS requirements.  Don’t risk impacting your Hospice Compare scores. Purchase this complete training session today.

We keep all of the Fazzi Learning Center online trainings current and up to date with new rules and regulations, so that you don’t have to worry about updating your training material.

Learn More and Register

Fazzi’s Home Health Conditions of Participation “Beyond the Basics” Readiness Webinar Series

Codntions of Participation Readiness Webinar SeriesReady to read, digest and determine how your agency will comply with the final 374-page rule updating the Home Health Conditions of Participation for Medicare and Medicaid (CoP) for the first time in 20 years? By July 13th?

Fazzi will help you get there! Register today for Fazzi’s Conditions of Participation Readiness Webinar Series that will take you beyond the basics of the rule and help you prepare you for the three most expanded components of the new CoPs:

  • QAPI
  • Care Planning and Coordination
  • Patients Rights

CoP Readiness Webinar – Your QAPI Program; Right for Your Agency!
Wednesday, March 8th; 1:00 – 2:00 p.m. Eastern Time
The 2017 Conditions of Participation (CoP) now include multiple requirements for an agency-wide QAPI Program. Your QAPI program must be individualized to your agency, data driven and designed to improve patient outcomes. Join us for a focused review on what you need to know now and how to be ready before July 2017! This presentation is designed to share with staff and leadership to help ensure you have met the requirement to educate all skilled professionals on QAPI.

Contact Hour: 1.0, Presented by Gina Mazza, Partner, Director of Regulatory and Compliance Services Continue reading “Fazzi’s Home Health Conditions of Participation “Beyond the Basics” Readiness Webinar Series”