View the COQS Informational Webinar – Get All Your Questions Answered!

The 8 week online course begins February 26 – Register early to save!

The COQS webinar recording is now available. As a reminder, the early bird pricing of $449 for the COQS preparation course and exam package ends on February 12. Agencies that register 10 or more people for this package are eligible for a further discount of $375 per seat.

COQS Informational Webinar

Developed by industry leading OASIS experts, the COQS complete program includes:

  • A comprehensive, effective, engaging, convenient and affordable 8-week online preparation course and practice exam.
  • A 100-question proctored certification exam (or 80-question recertification exam) which can be taken online from the convenience of home or office. Certification demonstrates to employers and colleagues that an individual possesses the ability to accurately interpret assessment data and complete the CMS OASIS Item set in a compliant fashion.

Why is the COQS so Valuable?

  • Clinicians and other OASIS experts can obtain OASIS certification completely online with our online certification course and examination.
  • COQS certificants receive free annual competency testing, frequent webinars and “Ask Anita” sessions.
  • The COQS course and exam are unique in our industry to include concepts from The OASIS Walk® in certification, teaching and testing clinicians on the use of OASIS as an effective care planning tool in the home.
  • Clinicians with other OASIS certifications may take the COQS recertification exam at a discounted price.
  • Led by OASIS expert, instructor, enthusiast, devotee, coach and mentor, Anita Werner, the quality of the course instruction and materials is outstanding.

Pricing – Register Early to Save!
Certified OASIS Quality Specialist Bundle: includes online preparation course, online test and OASIS Field Guide – $449 per seat through February 12th (Regular Price $549) Agencies that register 10 or more people for this package are eligible for a further discount of $375 per seat.

Learn More/View the Comprehensive FAQs

Register Now

Register Today for the Certified OASIS Quality Specialist (COQS) Online Preparation Course and Exam

8 week online course begins February 26 – Register early to save!

Developed by industry leading OASIS experts, the COQS complete program includes:

  • A comprehensive, effective, engaging, convenient and affordable 8-week online preparation course and practice exam.
  • A 100-question proctored certification exam (or 80-question recertification exam) which can be taken online from the convenience of home or office. Certification demonstrates to employers and colleagues that an individual possesses the ability to accurately interpret assessment data and complete the CMS OASIS Item set in a compliant fashion.

Why is the COQS so Valuable?

  • Clinicians and other OASIS experts can obtain OASIS certification completely online with our online certification course and examination.
  • COQS certificants receive free annual competency testing, frequent webinars and “Ask Anita” sessions.
  • The COQS course and exam are unique in our industry to include concepts from The OASIS Walk® in certification, teaching and testing clinicians on the use of OASIS as an effective care planning tool in the home.
  • Clinicians with other OASIS certifications may take the COQS recertification exam at a discounted price.
  • Led by OASIS expert, instructor, enthusiast, devotee, coach and mentor, Anita Werner, the quality of the course instruction and materials is outstanding.

Learn More/View the Comprehensive FAQs

Pricing – Register Early to Save!
Certified OASIS Quality Specialist Bundle: includes online preparation course, online test and OASIS Field Guide – $449 per seat through February 12th (Regular Price $549) If enrolling 10 or more clinicians, contact us for bulk pricing.

Learn More & Register

Informational Webinar Recording: Complete Supervisory and Management Program

Fully Explore the BENEFITS of Supervisionplus® and ManagementPlus in this webinar recording

In case you missed it, here is the recording of our informational webinar on the very popular SupervisionPlus® online training that begins January 22 and the new ManagementPlus online training that begins March 26.

These training programs are for everyone; from new supervisors to experienced leaders. Additionally, ManagementPlus is also excellent for anyone wanting to improve their skills in professional communication, providing feedback, conflict management and more.

View the Webinar Recording

This complete program gives managers the skills they need to successfully supervise and manage their staff for increased staff engagement. Those who complete both programs will be invited to attend our Home Health and Hospice Executive Quarterly Forum, which includes free quarterly webinars on key supervisory and management trends.

SupervisionPlus®

This 8-week program begins January 22, 2018.

SupervisionPlus® is the single most comprehensive and complete supervisory training program available today. Created by Dr. Robert Fazzi, the program has been attended by over 20,000 supervisors and managers in home care, hospice and other home and community based organizations as well as those in other industries.

The SupervisionPlus® training is a practical, how-to-do-it training. Attendees will learn about the Functional Management Model, a state-of-the-art supervisory model featured in this training. Each attendee will leave the training having learned the fundamentals of supervision plus highly practical knowledge and skills needed to:

  • Assess the competency and functional level of each of their employees.
  • Increase motivation and commitment of employees.
  • Target improvement strategies for any employee who needs it.
  • Deal with their most challenging employees.
  • Effectively delegate responsibilities and more importantly hold their staff accountable.
  • Increase employee retention and engagement.

SupervisionPlus® is a training that will help build the skill, competence and confidence of those attending the program. They will leave this session excited and ready to use what they learned to improve their support and management of their employees and team.

ManagementPlus

This 8-week program begins March 26, 2018.

When new managers are appointed, employers often evaluate their technical skills or industry-related experience when determining their qualifications for the job. However, managers need other valuable skills to effectively lead teams, and fundamental interpersonal skills are on top of that list.

In our new ManagementPlus training series, we expand on our SupervisionPlus® course and review the important interpersonal skills needed to be a successful manager. Topics addressed include:

  • Problem solving and decision making
  • Running a successful meeting
  • Resolving conflict
  • Successful communication and listening
  • Giving effective feedback
  • Delegating successfully

This is a highly interactive and engaging program that includes practice scenarios and real-life best practice tips from successful managers in the home health and hospice industry. If you have recently been promoted to a supervisory or management position, or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.

Pricing

  • Complete Program: SupervisionPlus and ManagementPlus Package: $399 if you enroll by January 16 or $499 thereafter
  • Supervision Plus only: $199 if you enroll by January 16 or $299 thereafter
  • Management Plus only: $199 if you enroll by March 2 or $299 thereafter regular

Learn More/Enroll in the Complete Program

Learn More/Enroll in SupervisionPlus®

Learn More/Enroll in ManagementPlus

January Compliance Newsletter

Hospice CAHPS Preview Report Available

Hospice provider preview reports that include Hospice CAHPS results are now available to all participating hospices. Your results are available in your Certification and Survey Provider Enhanced Reports (CASPER) folder. For more information view the Hospice CAHPS® Provider Preview Reports Access Instructions. The first posting of Hospice CAHPS on Hospice Compare is expected within the next few weeks.

Where do you stand? It is important for every hospice to pay close attention to their Hospice CAHPS scores and to use them in setting strategic goals. Knowing where you stand relative to national scores will aid you in this process.  Here are the latest national averages:

National Averages for CAHPS® Hospice Survey Measures

Measure National Average
Hospice Team Communication 80%
Getting Timely Care 78%
Treating Family Member with Respect 90%
Getting Emotional and Religious Support 89%
Getting Help for Symptoms 75%
Getting Hsopice Care Training 72%
Rating of Hospice 80%
Willingness to Recommend 85%

Source: National CAHPS Hospice Survey data. Data.Medicare.gov

CAHPS®: Why it’s Good for Hospice! White Paper

Amid challenging new regulations and escalating reimbursement constraints, why is the Hospice CAHPS® survey good for hospice? Four important reasons hospice leaders should consider CAHPS when setting strategic goals are outlined in this white paper. Click here to view.

Hospice Standardized Assessment: HEART

CMS has contracted with RTI International to test a standardized, comprehensive assessment for Hospice providers. The feasibility and content of the Hospice Evaluation & Assessment Reporting Tool (HEART) tool will be tested in a two-phase pilot starting in January 2018. HEART is expected to include current items from the Hospice Item Set (HIS) and additional clinical items. HEART will also reflect the Medicare Hospice Conditions of Participation (COP) requirements and  data that is routinely collected as part of high-quality clinical care. More information about Hospice HQRP is available here.

OASIS-C2 Updates

The New Year has brought a change to the OASIS-C2. The comprehensive assessment is the responsibility of one clinician. However, effective January 1, 2018, the assessing clinician will be allowed to elicit feedback from other agency staff involved in the care to complete any or all OASIS items integrated within the comprehensive assessment.

The OASIS visit clinician may now consider assessment information from other skilled clinicians such as, LPN, PTA, COTA, Home Health Aide, other health care providers, Pharmacist, Physician, etc. working within their license requirements and scope of their practice and state licensure.

Be sure your agency has a plan for how clinicians will document the OASIS collaboration and what information was obtained through collaboration. Fazzi’s Compliance experts recommend that policies specify one particular area within your documentation system where this information can be noted. As always- consistent, careful documentation will be key in supporting your OASIS assessment documentation. Let us know if we can assist you.

Have questions or comments? Contact us, info@fazzi.com or 800-379-0361.

Introducing the First Complete Supervisory and Management Program for Home Health and Hospice

We’re thrilled to announce the next offering of our extremely popular SupervisionPlus® 8-week online course to begin January 22 and the first ever offering of our new ManagementPlus 8-week online course to begin March 26.

Why have we developed this complete Supervisory and Management Training Program for Home Health and Hospice? Because front-line managers can have the single largest impact on your organization. A good (or bad) manager affects employee performance and satisfaction, productivity, efficiency, turnover, and the overall health of any organization.

This complete program gives managers the skills they need to successfully supervise and manage their staff for increased staff engagement. Those who complete both programs will be invited to attend our Home Health and Hospice Executive Quarterly Forum, which includes free quarterly webinars on key supervisory and management trends.

SupervisionPlus®

This 8-week program begins January 22, 2018.

SupervisionPlus® is the single most comprehensive and complete supervisory training program available today. Created by Dr. Robert Fazzi, the program has been attended by over 20,000 supervisors and managers in home care, hospice and other home and community based organizations as well as those in other industries.

The SupervisionPlus® training is a practical, how-to-do-it training. Attendees will learn about the Functional Management Model, a state-of-the-art supervisory model featured in this training. Each attendee will leave the training having learned the fundamentals of supervision plus highly practical knowledge and skills needed to:

  • Assess the competency and functional level of each of their employees.
  • Increase motivation and commitment of employees.
  • Target improvement strategies for any employee who needs it.
  • Deal with their most challenging employees.
  • Effectively delegate responsibilities and more importantly hold their staff accountable.
  • Increase employee retention and engagement.

SupervisionPlus® is a training that will help build the skill, competence and confidence of those attending the program. They will leave this session excited and ready to use what they learned to improve their support and management of their employees and team.

ManagementPlus

This 8-week program begins March 26, 2018.

When new managers are appointed, employers often evaluate their technical skills or industry-related experience when determining their qualifications for the job. However, managers need other valuable skills to effectively lead teams, and fundamental interpersonal skills are on top of that list.

In our new ManagementPlus training series, we expand on our SupervisionPlus® course and review the important interpersonal skills needed to be a successful manager. Topics addressed include:

  • Problem solving and decision making
  • Running a successful meeting
  • Resolving conflict
  • Successful communication and listening
  • Giving effective feedback
  • Delegating successfully

This is a highly interactive and engaging program that includes practice scenarios and real-life best practice tips from successful managers in the home health and hospice industry. If you have recently been promoted to a supervisory or management position, or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.

Pricing

  • Complete Program: SupervisionPlus and ManagementPlus Package: $399 if you enroll by January 16 or $499 thereafter
  • Supervision Plus only: $199 if you enroll by January 16 or $299 thereafter
  • Management Plus only: $199 if you enroll by March 2 or $299 thereafter regular

View the Informational Webinar Recording

Learn More/Enroll in the Complete Program

Learn More/Enroll in SupervisionPlus®

Learn More/Enroll in ManagementPlus

Congratulations to Fazzi’s Inaugural Class of Certified OASIS Quality Specialists

COQS

We are pleased to announce and congratulate the inaugural class of Certified OASIS Quality Specialists (COQS) for earning a passing score on the COQS examination.

view Current List of COQS Recipiants

The COQS, introduced earlier this fall, is our industry’s newest and most valuable OASIS certification demonstrating a strong knowledge of OASIS and the ability to accurately interpret assessment data and complete the CMS OASIS Item Set in a compliant fashion. Developed, reviewed, psychometrically analyzed and beta tested by industry leading OASIS experts, the COQS is an accurate and important measure of OASIS proficiency.

The percentage of candidates who passed the exam in one attempt was 76%. Most of these new certificants took the 8-week online preparation course prior to sitting for the exam. Those who did not pass the exam may retake it after 30 days (candidates are limited to three attempts annually).

The COQS is a three-year certification and those earning this designation are entitled to several complimentary benefits to help them stay up-to-date with new guidance and best practices during the three-year period. After the three years, they may take a recertification exam (80 questions v. 100 questions) at a discounted price.

Anyone may take the exam online at any time and we will be continuously adding the names of new certificants to our registry. We will be offering the 8-week preparation course again in 2018. For more information about COQS, please click the link below or contact us at info@fazzi.com or 800-379-0361

Learn More about COQS

Congratulations to Fazzi’s 2017 Patient Satisfaction Award of Distinction Recipients

We’re pleased to announce and acknowledge the home health and hospice agencies that have received Fazzi’s 2017 Patient Satisfaction Award of Distinction. The HHCAHPS and Hospice CAHPS Top 25 award is presented annually to organizations that subscribe to Fazzi’s Patient and Family Satisfaction Services and have demonstrated superior performance in overall satisfaction results.

These national best practice agencies are proven leaders and have placed in the top 25% of Fazzi’s patient and family satisfaction national database based on a comparative analysis of overall satisfaction. They are proven leaders that have excelled in one of the most important measures of an agency’s quality program – patient and family satisfaction.

We are incredibly proud of these agencies’ significant accomplishments and pleased to be their partner in one of the most important quality initiatives.

view the 2017 HHCAHPS recipients

view the 2017 Hospice CAHPS recipients

If you would like information about our Home Health and Hospice CAHPS services, please click here or contact us at info@fazzi.com or 800-379-0361.

Webinar Recording: Learn About the New Case Management Credentials

case management credentials

Case management certification is not new to health care. The Commission for Case Manager Certification (CCMC) has certified nearly 60,000 case managers since 1992. BUT data from their 2014 Role & Function study of over 8,000 certified case managers shows that home health and hospice is not included:

  • 28.8% health insurance
  • 22.8% hospitals
  • 11.6% workers comp
  • 7.3% independent case management

The CHHCM and CHCM are the only Case Management credentials specifically and entirely designed for Home Health and Hospice. Learn all about the preparation course and the credentials, including the extra, value added benefits provided to those who achieve these credentials.

In this webinar session you will learn:

  • Why are these credentials important?
  • Why do the new CoPs and expanding Hospice Item Set make them even more important?
  • What’s in the preparation course?
  • What does the exam cover?

View the Informational Webinar Recording

Visit Fazzi at the NAHC Annual Meeting

Visit Fazzi Associates at Booth 717 and join our experts Gina Mazza, Tim Ashe and Cindy Campbell for their educational sessions.

If you would like to schedule an on-site meeting to learn more about how Fazzi services can help your agency improve quality, profitability, efficiency and patient satisfaction, please contact Peter Emmott.

801. Pre-Conference: The New HHCoPs: Everything You Need to Know
Saturday, October 14, 2017: 8:00 AM – 5:00 PM

Speakers: Gina Mazza, Director of Regulatory & Compliance Services at Fazzi Associates, Mary Carr, Vice President, Regulatory Affairs at NAHC, Mary McGoldrick, Infection Preventionist and Home Care and Hospice Consultant at Home Health Systems, Inc., Sharon Litwin, Senior Managing Partner at 5 Star Consultants, LLC

The Centers for Medicare and Medicaid Services (CMS) has issued a final rule the implements significant changes to Home Health Conditions of Participation (HHCoPs). The rule expands the standards for patient rights, care planning, and care coordination, and includes two new CoPs — one for a quality assessment and performance improvement (QAPI) program and another for an infection control program. Many of the revisions will present significant process, operational and cultural changes for agencies.

Home health agencies (HHAs) must meet the Medicare HH CoPs in order to participate in the Medicare program. Agencies that fail to meet any of the HH CoPs are at risk, at a minimum, for the imposition of a number of sanctions and potentially at risk for program termination.

Mary Carr, NAHC’s Vice President for Regulatory Affairs, and a panel of experts will be leading an all-day, in-depth analysis of the new CoPs for Home Health.  Learn how to be compliant with these updated health and safety standards.  

106. From Research to Innovation: The Path to the Quadruple Aim
Sunday, October 15, 2017: 3:30 PM – 5:00 PM
Presenter: Tim Ashe, COO at Fazzi Associates

This presentation will delve deeply into the results of the 2016-2017 National State of the Industry Study which is based on interviews with 751 agency leaders across the country. The intention of the study was to provide information and insight about home health and hospice operational practices and trends to help all agencies improve quality, profitability, efficiency and patient satisfaction.

The audience will learn about more than 30 topics of interest to agency leaders, from the use of telehealth and outsourced services to productivity, clinical team structure, employee engagement and much more. Additionally, they will learn which practices have the greatest impact on quality and profitability.

211. Leveraging the Skills of Your Workforce: Home Health and Hospice
Monday, October 16, 2017: 2:30 PM – 3:30 PM
Presenters: Cindy Campbell, Director of Operational Consulting at Fazzi Associates and Karen Gomes, CEO at Home Health Foundation

Learn how to leverage the skills of your home health and hospice skill set to enhance the outcomes you achieve for patients while increasing your staff’s job satisfaction and motivation to stay with your agency.

View the COQS Informational Webinar

COQSWhy is the COQS so important and valuable?

    • Clinicians and other OASIS experts can obtain OASIS certification completely online with our online certification course and examination.
    • COQS certificants receive free annual competency testing, frequent webinars and “Ask Anita” sessions.
    • The COQS course and exam are unique in our industry to include concepts from The OASIS Walk® in certification, teaching and testing clinicians on the use of OASIS as an effective care planning tool in the home.
    • Clinicians with other OASIS certifications may take the COQS recertification exam at a discounted price.

Register for the 8-week preparation course & exam

 View our 30-minute webinar recording to learn more.