Amid challenging new regulations and escalating reimbursement constraints, why is the Hospice CAHPS® (Consumer Assessment of Healthcare Providers and Systems) survey good for hospice? Here are the four important reasons Hospice leaders should consider CAHPS when setting strategic goals:
This is standard tool that brings hospice in line with the healthcare continuum.
CAHPS surveys – for hospitals, home health providers, Medicare Advantage programs, prescription drug plans, in-center hemodialysis centers, Medicare ACOs, and adult Medicaid programs, and most recently hospices – ask patients and/or caregivers to report on and evaluate their experiences with health care. Data for most providers is reported to the public to help consumers and referring healthcare providers make choices about where they would prefer to receive care.
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