Home Health Compare Quality Charts Updated – October 2017

The Home Health Compare results were updated on October 24, 2017. However, the Quality of Patient Care measures were refreshed using the same data collection period as last quarter, January 1, 2016 to December 31, 2016.

The value of some OASIS-based measures may have changed slightly to reflect submission of late or corrected OASIS data. The OASIS data reflects revisions or corrections made by HHAs as of Friday, Aug 25, 2017[1]. Individual measures and Star Ratings for some agencies may be different from last quarter, but the national averages have had very slight changes. Continue reading “Home Health Compare Quality Charts Updated – October 2017”

Congratulations to Fazzi’s 2017 Patient Satisfaction Award of Distinction Recipients

We’re pleased to announce and acknowledge the home health and hospice agencies that have received Fazzi’s 2017 Patient Satisfaction Award of Distinction. The HHCAHPS and Hospice CAHPS Top 25 award is presented annually to organizations that subscribe to Fazzi’s Patient and Family Satisfaction Services and have demonstrated superior performance in overall satisfaction results.

These national best practice agencies are proven leaders and have placed in the top 25% of Fazzi’s patient and family satisfaction national database based on a comparative analysis of overall satisfaction. They are proven leaders that have excelled in one of the most important measures of an agency’s quality program – patient and family satisfaction.

We are incredibly proud of these agencies’ significant accomplishments and pleased to be their partner in one of the most important quality initiatives.

view the 2017 HHCAHPS recipients

view the 2017 Hospice CAHPS recipients

If you would like information about our Home Health and Hospice CAHPS services, please click here or contact us at info@fazzi.com or 800-379-0361.

Home Health Groupings Model (HHGM) Webinar Recording

HHGM has been defeated – for now – and while it is expected to change before any final rule is published, some type of payment reform encompassing the key concepts of HHGM is likely in our future.  Therefore it’s important for agency leaders to:

  • Understand the proposed payment model to prepare for what the future might hold.
  • Use CMS’ HHGM Grouping Tool to gain insight on possible CMW impacts for your patient population.
  • Focus on coding and OASIS competency throughout their organization as ICD-10 and OASIS will continue to be the key drivers of the payment calculation.

Continue reading “Home Health Groupings Model (HHGM) Webinar Recording”

Webinar Recording: Learn About the New Case Management Credentials

case management credentials

Case management certification is not new to health care. The Commission for Case Manager Certification (CCMC) has certified nearly 60,000 case managers since 1992. BUT data from their 2014 Role & Function study of over 8,000 certified case managers shows that home health and hospice is not included:

  • 28.8% health insurance
  • 22.8% hospitals
  • 11.6% workers comp
  • 7.3% independent case management

The CHHCM and CHCM are the only Case Management credentials specifically and entirely designed for Home Health and Hospice. Learn all about the preparation course and the credentials, including the extra, value added benefits provided to those who achieve these credentials.

In this webinar session you will learn:

  • Why are these credentials important?
  • Why do the new CoPs and expanding Hospice Item Set make them even more important?
  • What’s in the preparation course?
  • What does the exam cover?

View the Informational Webinar Recording

Introducing Case Management Credentials for Home Health and Hospice

Introducing our Industry’s Only Case Management Credentials

We are pleased to introduce our industry’s only case management credentials:  The Certified Home Health Case Manager (CHHCM) and the Certified Hospice Case Manager (CHCM).

Why are these credentials so important?

  • Because case management proficiency is central to Quadruple Aim: enhancing the patient experience, lowering costs, managing burgeoning populations while increasing joy in the work itself.
  • Because the new Home Health Conditions of Participation (CoPs) and the expanding Hospice Item Set (HIS) and other regulatory changes require new levels of expertise. Today, case managers must master goal directed, patient centered care planning; clinical best practices; interdisciplinary team management; time management; documentation and more — all while putting the patient first and, yes, loving the job!
  • These credentials demonstrate that a person possesses the knowledge and expertise to perform this critically important function.

About the CHHCM and CHCM:

  • These credentials can be achieved by taking the CHHCM and/or CHCM examination online through the Fazzi Learning Center.
  • No need to leave the office, no travel expenses, test on your own time.
  • An eight-week online preparation course for these examinations begins October 30.
  • With the bundle package, participants may choose the Home Health Track or the Hospice Track or they may do both. They may also choose to take the CHHCM exam or the CHCM exam or pay a small upgrade fee to do both.
  • Additionally, certificate holders will enter a collaborative community of case management professionals and receive ongoing complimentary best practice webinars and other resources.
  • Anyone who has completed Fazzi’s previous Case Management Certificate of Completion program within the last 18 months may register for this new preparation course and the examinations at a discounted price.
  • Participants will be inspired by course instructor Cindy Campbell’s expertise, energy and zeal for case management (even those who may fear that the discipline becoming a “lost art”).

View Comprehensive FAQ & Register Now

Visit Fazzi at the NAHC Annual Meeting

Visit Fazzi Associates at Booth 717 and join our experts Gina Mazza, Tim Ashe and Cindy Campbell for their educational sessions.

If you would like to schedule an on-site meeting to learn more about how Fazzi services can help your agency improve quality, profitability, efficiency and patient satisfaction, please contact Peter Emmott.

801. Pre-Conference: The New HHCoPs: Everything You Need to Know
Saturday, October 14, 2017: 8:00 AM – 5:00 PM

Speakers: Gina Mazza, Director of Regulatory & Compliance Services at Fazzi Associates, Mary Carr, Vice President, Regulatory Affairs at NAHC, Mary McGoldrick, Infection Preventionist and Home Care and Hospice Consultant at Home Health Systems, Inc., Sharon Litwin, Senior Managing Partner at 5 Star Consultants, LLC

The Centers for Medicare and Medicaid Services (CMS) has issued a final rule the implements significant changes to Home Health Conditions of Participation (HHCoPs). The rule expands the standards for patient rights, care planning, and care coordination, and includes two new CoPs — one for a quality assessment and performance improvement (QAPI) program and another for an infection control program. Many of the revisions will present significant process, operational and cultural changes for agencies.

Home health agencies (HHAs) must meet the Medicare HH CoPs in order to participate in the Medicare program. Agencies that fail to meet any of the HH CoPs are at risk, at a minimum, for the imposition of a number of sanctions and potentially at risk for program termination.

Mary Carr, NAHC’s Vice President for Regulatory Affairs, and a panel of experts will be leading an all-day, in-depth analysis of the new CoPs for Home Health.  Learn how to be compliant with these updated health and safety standards.  

106. From Research to Innovation: The Path to the Quadruple Aim
Sunday, October 15, 2017: 3:30 PM – 5:00 PM
Presenter: Tim Ashe, COO at Fazzi Associates

This presentation will delve deeply into the results of the 2016-2017 National State of the Industry Study which is based on interviews with 751 agency leaders across the country. The intention of the study was to provide information and insight about home health and hospice operational practices and trends to help all agencies improve quality, profitability, efficiency and patient satisfaction.

The audience will learn about more than 30 topics of interest to agency leaders, from the use of telehealth and outsourced services to productivity, clinical team structure, employee engagement and much more. Additionally, they will learn which practices have the greatest impact on quality and profitability.

211. Leveraging the Skills of Your Workforce: Home Health and Hospice
Monday, October 16, 2017: 2:30 PM – 3:30 PM
Presenters: Cindy Campbell, Director of Operational Consulting at Fazzi Associates and Karen Gomes, CEO at Home Health Foundation

Learn how to leverage the skills of your home health and hospice skill set to enhance the outcomes you achieve for patients while increasing your staff’s job satisfaction and motivation to stay with your agency.

View the COQS Informational Webinar

COQSWhy is the COQS so important and valuable?

    • Clinicians and other OASIS experts can obtain OASIS certification completely online with our online certification course and examination.
    • COQS certificants receive free annual competency testing, frequent webinars and “Ask Anita” sessions.
    • The COQS course and exam are unique in our industry to include concepts from The OASIS Walk® in certification, teaching and testing clinicians on the use of OASIS as an effective care planning tool in the home.
    • Clinicians with other OASIS certifications may take the COQS recertification exam at a discounted price.

Register for the 8-week preparation course & exam

 View our 30-minute webinar recording to learn more.

Home Health and Hospice CAHPS Best Practices Webinar Recording:

Home Health and Hospice CAHPS are key measures of an agency’s success, yet national results have remained unchanged for many years.  Wondering how to stand apart from your competitors on Home Health Compare and the soon to be released Hospice Compare to really improve your results?

Gina Mazza, Fazzi’s CAHPS Division leader and a panel of agency leaders discusses real examples and strategies that have worked for them giving practical and concrete actions that will help you become a best practice agency.

Another important ingredient for improving your scores is improving your return rate. Fazzi’s CAHPS return rate with our Mixed Mode (mail with phone interview) CAHPS service is 40% which is higher than the national average. If you’d like information about Fazzi’s Mixed Mode Home Health and Hospice CAHPS services, please contact us. Continue reading “Home Health and Hospice CAHPS Best Practices Webinar Recording:”

Register Now for Fazzi’s Home Health Aide Series of Trainings

Meet your annual 12 hour in-service training requirements for aides! This series includes the new skin condition and effective communications trainings required by the new CoPs that are effective January 2018.


We’re pleased to introduce Fazzi’s new home health aide series of trainings to help agencies meet the aide in-service training requirements outlined in the Conditions of Participation (CoP). This includes the newly added aide training requirements set for 2018 – Recognizing and Reporting Changes in Skin Conditions and Effective Communication.

With 12 monthly one hour training sessions, agencies who purchase the entire series will receive access to each months live webinar session, a video recording of the session for future use, and a post-training test to measure training competency.

Session Dates and Topics  All trainings are 1-2PM ET

September 12 – Effective Communication for Home Health Aides
October 10 – Recognizing and Reporting Changes in Skin Condition
November 14 – Basic Infection Prevention and Control Procedures
December 12 – Recognizing and Instituting Emergency Procedures
January 9 – What is QAPI?
February 13 – The Five Stages of Grief
March 13 – How to Prevent Falls in the Home
April 10 – Helping to Reduce Hospital Readmissions
May 8 – Helping with Mobility
June 12 – Understanding Cultural Diversity
July 10 – Home Care Safety Tips
August 14 – The Basics of Body Functioning








Participants will receive 1.0 contact hour for each training completed, a total of 12.0 contact hours for completing the entire series. The fee for the entire series is only $799 per site* for those who register before August 18th. Registration after August 18th is $999 per site. Trainings purchased individually are $199 per site.

Register Now

*Per site purchase includes one link to the live webinar, as well as access to upload 50 users to access the recording and post-test. Certificates of completion and contact hours will be awarded to all participants after successful completion of the training post-tests.

Fazzi Associates, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.


August Compliance Newsletter

OASIS C-2 Questions and Answers

Have you ever come across an unusual patient situation that didn’t seem to ‘fit’ the OASIS? Human beings are so complex and our lives are so varied that it’s no wonder we sometimes find ourselves scratching our heads when trying to select an OASIS response. CMS no longer provides one centralized system to answer and publish quarterly OASIS Questions and Answers, but we have had 20 pages of Q&A’s released from the November 16th/17th Home Health Quality Reporting Training conducted by CMS. Another training was held May 3rd/4th and additional Q&As should be released sometime in August if the timeline is similar to the November event. You can find the November Q&As (released February 2017) on the CMS web page by scrolling to the downloads section at the bottom of the page. Continue reading “August Compliance Newsletter”