Efficiency is doing things right; effectiveness is doing the right things.
- Peter Drucker
Organizational, Operational, and Management Improvement
Fazzi Associates is about solutions. Solutions for agencies that want to excel, solutions for improving quality scores, solutions for generating stronger financial outcomes. Solutions for using technology better or increasing referrals or improving staff satisfaction and retention.
Whether it is through our Operational Consulting services, our Customer Service programs, or our highly acclaimed Strategic Planning services, Fazzi focuses on one thing: providing each client with whatever they need to move to higher levels of performance, efficiency and organizational effectiveness. Our services offer solutions that:
- Target problem areas
- Improve operational performance
- Generate stronger financial results
- Provide clarity for future strategies and directions
- Strengthen staff and referral source satisfaction
- Improve quality scores and outcomes
- Create an optimal customer-driven culture
- Differentiate your agency from the competition