On-Site Clinical, Management, and Customer Service Trainings

Clinical Trainings

OASIS I. Clinican Skill and Confidence Development Training

Receive an audit and training followed by a three month OASIS Integrity Monitoring. Result: Improve skills with clinicians, greater accuracy and generally stronger and more accurate reimbursement. (4 hours)

OASIS II. The Managers Workshop

A workshop for Managers/PI staff that conduct OASIS/POC consistency and integrity reviews. The session includes a review of your agency's OASIS and admission data, plans for developing and maintaining OASIS competency, strategies for improving clinical performance and OASIS accuracy. (3 to 4 hours)

OASIS III. Reviewer Training

Training on-site or via tele-conference for your OASIS admission reviewers. Content will focus on the role of the reviewer, purpose of the review and the comprehensive OASIS assessment and its relationship to patient care. It also includes information on eligibility requirements, care planning and coordination, reimbursement, quality health outcomes and pay for performance. The specific content can be tailored to meet the needs of your staff based on further discussion with you. (3 hours)

Inter-Rater Reliability Workshop

Training for Managers and Quality Assurance staff on how to provide an in-home assessment of the clinical staff competency and approach to completion of OASIS. Tools to measure inter-rater reliability are provided. (3 hours)

Management and Customer Service Trainings

Supervision Plus

Conflict Management/Conflict Resolution

In any agency, conflict is a reality. Agency staff and supervisors must learn to not only manage conflict but resolve it. In this highly participatory session, participants will learn what coping skills work best for them, how to reduce tension, how to resolve difficult situations, strategies for generating dealing with angry people and how to increase team spirit and morale. (half day to full day)

Customer Service Training

For an agency to excel, it must be seen as an exceptional agency in quality and in responsiveness to it customers. This complete training program provides agency staff with a compelling reason why customer service is critical, what skills they need and how to best respond to happy and not so happy clients. The program also provides solid strategies for impressing all three customer groups - patient and family members, referral sources and the staff of the agency.

If you are interested in more information about our on-site trainings, please email info@fazzi.com.