Scheduled Workshops

Therapy Practice in the Refined PPS Environment
September 7, 2008
Bloomington MN
The Medicare Home Health PPS Refinements have significantly altered the relationship between the provision of therapy and home health reimbursement. The tiered model distributes reimbursement over a larger range of therapy visits. Therapists and those that supervise them need to have a clear understanding of this system in order to ensure positive clinical and financial outcomes. This session will break down the tiered system and discuss the impact it should (and should not) have on the provision of therapy in home care. Case management with an intentional focus on outcomes is a critical aspect of care delivery that is often overlooked. Factors that influence clinical decision making will be discussed and innovative treatment approaches in key areas such as fall prevention and reducing re-hospitalization will be presented.
Faculty: Cindy Krafft, MS PT, COS-C, Senior Clinical Consultant, Fazzi Associates, Inc.
Minnesota Home Care Association

Sharpen Your Marketing & Customer Service Results
September 9, 2008
Concord NH
Morning Session: Whatever It Takes: The Total Customer Service Program
More and more agencies are recognizing that the best way to differentiate themselves from competitors is through exceptional customer service. Learn how a “real” customer service program can increase patient satisfaction and loyalty, generate more referrals and new sources of referrals, and directly impact your ability to increase staff satisfaction, morale, and retention.
Afternoon Session: Referrals, Referrals, Referrals: Marketing for Increased Home Care Referrals
This innovative presentation includes insights gained from surveys of thousands of referral sources, physicians, discharge planners, and more throughout the country. The program also delivers a broad range of new ideas and new insights gained from reviews of successful strategies being used by agencies throughout the country.
Faculty: Eileen M. Freitag, MBA, Director of Sales & Marketing Consulting, Fazzi Associates, Inc.
Home Care Association of New Hampshire

Integrated Case Management: Making the Most of Every Visit
October 14, 2008
NAHC Annual Meeting, Fort Lauderdale FL
Visit Fazzi Associate's Booth
The focus on clinical outcomes continues to increase. Agencies with "good scores" may not know what they are doing well. To be successful, intentional interventions that utilize the full scope of services with the agency in a coordinated manner are critical. With limited financial resources, attaining positive outcomes requires a focused effort by the interdisciplinary care team. Being ready for P4P will not happen by accident. Coordinated case management has never been more important in home care.
Faculty: Cindy Krafft, MS PT, COS-C, Senior Clinical Consultant, Fazzi Associates, Inc.; Lisa Sholts, OTR, Rehabilitation Manager, OSF Home Care; Rhonda Will BS, RN, HCS-D, COS-C, Senior Clinical Consultant, Fazzi Associates, Inc.
National Association for Home Care and Hospice

A Proven How-To-Do-It Supervisory Management Training for Supervisors, Managers, and Directors
October 24, 2008
Doubletree Hotel, Syracuse NY
Supervision/Plus is a management training program designed specifically for supervisors, managers, and directors in home care and hospice agencies. It is a skill-development, how-to-do-it training. Supervisors and managers will learn the most effective strategies for supervising and motivating staff and the newest approaches for increasing the morale, team commitment, and retention of valuable employees. Participants will learn strong supervisory skills they can apply immediately.
Faculty: Timothy Ashe, RN, MS, MBA, Fazzi Associates, Inc.
Home Care Association of New York State, Inc.

Fazzi Associates' presentations, workshops and trainings have been consistently rated as exceptional in terms of content, relevancy and presentation. Each is filled with concrete information that is clearly valued by participants and is fun to attend.

To inquire about how our trainings can help you, contact info@fazzi.com.