Fazzi Associates Lead Home Care Consultants
Fazzi Associates' senior consultants bring far more than a wealth of consulting experiences. Our senior consultants are national leaders who have successfully run home care and hospice agencies throughout the country. These are leaders who have dedicated their professional lives to improving the agencies that provide services to patients throughout the country.
Tim Ashe, RN, MS, MBA
Tim is a Partner with Fazzi Associates and is the National Director of Operational Consulting. Tim brings in-depth, practical understanding of home care and health care having served in key clinical and senior administrative roles, most recently as the Vice President of Clinical Operations for Visiting Nurse Service of Rochester & Monroe County in New York. Tim has served on committees for the Home Care Association of New York and NAHC and is actively involved in community events and committees. Tim provides organizational, operational, turn around, and change management services to home care agencies across the country.
Cynthia Campbell, RN, BS
Cindy is clearly a national home care leader. She is a home health advocate at state and federal levels; past NAHC Board Member and Chair of the Pediatric Home Care Association of America, past Executive Committee Member for the American Telemedicine Association's Special Interest Group: Home Telehealth and Remote Monitoring. She is a highly skilled executive change agent: has provided effective organizational assessment, redesign and change management to enhance efficiency and effectiveness in a variety of home health settings throughout the country.
Melanie Duerr, RN, MS, ANP, BCHH-C
Melanie is a Partner and Director of Coding Operations for Fazzi Associates. Her experience in home care includes both certified home care and hospice as a Clinician, Clinical Director, Administrator, Vice President of Operations and as a Director of Financial and Clinical Operations. Melanie has worked in the profession as a Home Health Aide, Licensed Practical Nurse, Registered Nurse, and Nurse Practitioner. Melanie is also the co-developer of OASIS NP, developed in partnership with the National Association of Homecare & Hospice. She has been a speaker in over 30 states on strategies for OASIS accuracy and success at the clinician practice level.
Jean Ellis
Jean's broad range of home healthcare experience includes operations and sales in both non-profit and proprietary Medicare certified agencies as well as consulting for home health telemonitoring programs. During her ten-year tenure at the Visiting Nurse Associations of America (VNAA) as Vice President of Operations & Administration, Jean developed and implemented a number of business development, education, and public relations campaigns to be used by member VNAs in their local markets. She has served on several home health centered committees and task forces focused on quality improvement, business development, and public health. Jean is passionate about community based care and is focused on helping home health agencies improve their quality outcomes and financial sustainability.
Dr. Robert Fazzi
Bob Fazzi is the founder and Managing Partner of Fazzi Associates. Bob is a nationally recognized speaker, author, futurist and change expert. He is widely published in trade journals and is the author of a number of books including Management Plus™, a book on supervisory management published by McGraw Hill and named as a main selection on Fortune Magazine’s Book of the Month Club. He has been Director or Co-Director of many of Fazzi Associates national studies and research projects and has provided organizational, planning and change services to hospital and home care agencies and associations in nearly forty states.
Eileen Freitag, MBA
Eileen is a Partner and Director of Fazzi's Strategic Consulting Division. She is the past President and CEO of one of the largest home care agencies in the United States, the Boston VNA, has served as the CEO of a long term care continuum that included a major home health component, and the Vice President of Business Development of a start-up software company. During her 27 year career in home care, she has served on the boards of a variety of local and national health care organizations. Eileen's division works with home health agencies on a variety of marketing, customer service, referral enhancement and interim management efforts.
Lynn Harlow
Lynn is a Partner with Fazzi Associates and as the Director of Development, manages the firm's Business Intelligence Division. She directs our research on health care statistics and has served as the Project Coordinator for a number of Fazzi Associates National Studies including the 3M National OASIS Integrity Project and the National Operational Benchmark Study, the project that led to the development of the nation's largest best practice benchmark and management system.
Cindy Krafft, MS, PT
Cindy is the Director of Rehabilitation Consulting Services for Fazzi Associates, Inc. She has 15 years of home health experience ranging from PRN Clinician to the Director of Rehabilitation for a six agency home care system. She serves as the President of the Home Health Section of the American Physical Therapy Association, Chair of the NAHC Therapy Advisory Committee, and is on the NAHC Regulatory Affairs Committee. As well as being an expert on therapy practice in home care she also assists agencies with achieving OASIS competency. She served as the Clinical Co-Director of the Delta National OASIS-C Best Practices Project and currently acts as the Clinical Director of the Delta Excellence in Therapy Project. She is a well received speaker at both the state and national levels on the topics of OASIS, therapy documentation, program development, therapy utilization, and recruitment.
Gina Mazza, RN, BSN
Gina is a Partner and the National Director of Fazzi's National Patient Satisfaction Benchmark Service and BestWorks®, our National Operational, Financial and Quality Best Practice Service. She has previously served in a number of senior level positions ranging from Clinical Director to QI/PI Director to Program Manager in two of the largest hospital based home care agencies in Massachusetts. She was inducted into the Sigma Theta Tau International, Honor Society of Nursing in May 2003 and named the 2004 Manager of the Year by the Home & Health Care Association of Massachusetts.
Dr. Linda Scharf
Linda is truly a national expert when it comes to the realities of running, managing and improving home care agencies. She has had extensive administrative positions in acute care and in home health agencies and has served as an administrator for geriatric service in a large health system. Linda has published extensively and is an active researcher with special interest in quality improvement initiatives including OASIS, patient satisfaction, employee recognition and patient outcomes.
Rhonda Will, RN, BS, HCS-D, COS-C
Rhonda is the Assistant Director of Fazzi's OASIS Competency Institute. When it comes to OASIS accuracy, there is no one with more expertise or better known than Rhonda Will. She has over thirty years of nursing experience, with twenty-five of those years in home health. Rhonda was the Co-Director of the National OASIS Integrity Project and is one of home care's most well known national trainer and speaker on OASIS. Rhonda heads Fazzi's OASIS auditing team, a team of senior clinicians who have audited over 2,000 patient records. Rhonda's focus is on helping clinicians gain the skills, knowledge and confidence needed to improve OASIS accuracy and its ultimate impact on financial and quality results.
Kay Wright, RN, MBA
Kay is a Partner and National Director of Fazzi's Competency Institute, a division dedicated to improving the accuracy of agency OASIS assessments and their quality outcomes. She has served as President of a number of freestanding and hospital-based organizations including one of New England's largest home care agencies. Kay has served on a number of national Boards and has directly provided operational review services to agencies throughout the country. She is recognized as one of home care's premier experts on operations and effective quality and financial management.