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Fazzi Associates

Operational, Quality & Financial Best Pactice

Best Practice Improvement Study

Patient Satisfaction

Staff Satisfaction

Referral Source Satisfaction

Pat/Stat® National Patient Satisfaction Benchmark System

Pat/Stat is a national patient satisfaction system created by home care professionals for home care professionals. Every detail has been designed, rigorously tested and validated by industry experts.

Pat/Stat offers home care agencies a well-defined, easy-to-accomplish process for sending patient surveys, evaluating data and using your findings to train staff and direct your quality improvement initiatives.

Pat/Stat is simply the best, most cost effective patient satisfaction and benchmarking system available today. You select only the options you need at a cost that works for your organization.

Pat/Stat... the Complete System

Designed to be a system that you use, providing comparative data and easy to read national benchmark reports.

  • Accurately assess patients' perceptions of your services.
  • Compare your performance against agencies throughout the country.
  • Meet JCAHO requirements.
  • Receive analysis of your agency's services.
  • Develop high impact graphs, charts and reports.
  • Provide referral sources with clear outcome measures.
  • Learn what you need from your benchmark reports to improve patient satisfaction.

JCAHO Accepted, Valued by Managed Care

Pat/Stat is JCAHO accepted, CHAP compliant and trusted by managed care companies as an objective, reliable system for performance measurement. It is widely recognized as the premier customer satisfaction system for high performance agencies.

Much More Than Statistics

Pat/Stat is everything you could want in a patient satisfaction system, and it's delivered by professionals who will work with you as a partner. You and your staff will receive:

  • Year-long support.
  • Professional consultation.
  • Ongoing teletrainings.
  • Technical assistance and an 800-number helpline.

For more information on Pat/Stat National Database & Patient Satisfaction System® email: patstat@fazzi.com.

 

Interactive Web Reporting can be accessed by the Subscriber Login link above to Pat/Stat web-based reporting.

Exceptional
Ease of Use

Pat/Stat's clear, uncluttered reports tell you at a glance where you stand, using intuitive graphics to convey statistical analyses in a way that communicates to any audience. Even the most demanding quality improvement professionals will find the in-depth analysis they need to design quality improvement initiatives.

Patient Satisfaction Reporting and Analysis
You can compare your agency to national standards, to similar sized agencies, or even to the top performers using Pat/Stat's on-demand, web-based reporting system. You can see how your agency stacks up to others by any characteristic, from payor and diagnosis to team, branch office or service. You'll have convenient access to comprehensive, in-depth reporting for benchmarking, board meetings, marketing or other uses.