Home Care and Chronic Disease: The Untold Story
Home Care's Single Most Important Management Tool
The Magic of Employee Satisfaction Surveys
What Are You Really Buying?
Five Pillars of Exceptional Agencies
The Importance of Best Practices
Improving OASIS Accuracy: A National Effort
The Effect of the New Prospective Payment System on Medicare Beneficiaries Receiving Home Health Care
Impact of PPS regulations on the health outcomes of Medicare recipients who use home health agency services.
When Worldviews Collide: Home Health Care Case-Mix and Research on Patient Outcomes Reveal Different World Views of Health Care
How the worldviews of fiscal management and patient outcome when merged may result in unexpected outcomes.
PPS... and the J Curve of Change
Understanding this simple principle make make some of the change challenges you face a little easier to understand... and hopefully a littler easier to deal with.
Balancing Books and Balancing Values: the Hidden Threat of PPS
Losing sight of the real vision and values of home care is a threat that becomes more real as agency leaders try to redefine their agencies to be PPS ready.
Silo Management: It Doesn't Work!
The Future of Home Care: A New Millennium....A New Home Care
Changes in home care. Agencies need to assess what they are doing and build into their missions services that take into account these changes.
Mergers, Affiliations and Networks: The Biggest Challenge
Cultural integration: the missing link in mergers, affiliations and networks.
The Secret Door to Your Agency
Your agency's first impression through the communication door; the telephone.
Predicting the Future
The importance of planning your agency's future.
Supervision: What You Do Is What You Get
Be a better, more effective supervisor.
From the Consumer's Perspective…..What Really Matters
Measuring quality of home care from the patient's perspective.
Do It Now!
IPS and the per beneficiary limit - cutting costs now.
The Importance of Celebration
As we enter the new era of the Medicare Interim Payment System (IPS), many home care administrators are now saying, "What's to celebrate?"
Customer Service Excellence: Do or Die
Customer service programs may be the single most important factor in differentiating between agencies that struggle and agencies that survive.
Five Traits of the Ideal Leader
Lowering Cost: Another Look
Being a cost competitive home care leader.
Lessons from Change Research... And Dentistry
The driving forces of home care are a new set of realities, and we need to deal with these realities and make the necessary changes.