Articles
The Same, But Different: Three Insider's Views of Hospital-based, Hospital Affiliated, and Freestanding Agencies
February 2010
The Number One Management Problem in Home Care
August 2009
Controlling the Future: The Philips National Chronic Disease Project
January 2009
Is Clinical Productivity Really the Answer to Profitability?
December 2008
Home Care and Chronic Disease: The Untold Story
October 2008
Home Care's Single Most Important Management Tool
September 2008
The Magic of Employee Satisfaction Surveys
August 2008
What Are You Really Buying?
July 2008
Five Pillars of Exceptional Agencies
April 2008
Wow! What's Happening With Patient Satisfaction?
March 2008
The Importance of Best Practices
March 2006
Briggs' Study Targets Best Practices for Improving Quality and Reducing Unplanned Hospitalizations
Winter 2006
OASIS Audits: The Perfect Quality Improvement Strategy
Winter 2006
Quality: Could a Focus on Quality Actually Improve Your Profitability?
Winter 2006
Improving OASIS Accuracy: A National Effort
October 2003
The Effect of the New Prospective Payment System on Medicare Beneficiaries Receiving Home Health Care
September 2000
Impact of PPS regulations on the health outcomes of Medicare recipients who use home health agency services.
When Worldviews Collide: Home Health Care Case-Mix and Research on Patient Outcomes Reveal Different World Views of Health Care
September 2000
How the worldviews of fiscal management and patient outcome when merged may result in unexpected outcomes.
PPS... and the J Curve of Change
September 2000
Understanding this simple principle make make some of the change challenges you face a little easier to understand... and hopefully a littler easier to deal with.
Balancing Books and Balancing Values: the Hidden Threat of PPS
July 2000
Losing sight of the real vision and values of home care is a threat that becomes more real as agency leaders try to redefine their agencies to be PPS ready.
Silo Management: It Doesn't Work!
October 1999
The Future of Home Care: A New Millennium....A New Home Care
July 1999
Changes in home care. Agencies need to assess what they are doing and build into their missions services that take into account these changes.
Mergers, Affiliations and Networks: The Biggest Challenge
March 1999
Cultural integration: the missing link in mergers, affiliations and networks.
The Secret Door to Your Agency
August 1998
Your agency's first impression through the communication door; the telephone.
Predicting the Future
June 1998
The importance of planning your agency's future.
Supervision: What You Do Is What You Get
May 1998
Be a better, more effective supervisor.
From the Consumer's Perspective…..What Really Matters
March 1998
Measuring quality of home care from the patient's perspective.
Do It Now!
January 1998
IPS and the per beneficiary limit - cutting costs now.
The Importance of Celebration
December 1997
As we enter the new era of the Medicare Interim Payment System (IPS), many home care administrators are now saying, "What's to celebrate?"
Customer Service Excellence: Do or Die
October 1997
Customer service programs may be the single most important factor in differentiating between agencies that struggle and agencies that survive.
Five Traits of the Ideal Leader
September 1997
Lowering Cost: Another Look
August 1997
Being a cost competitive home care leader.
Lessons from Change Research... And Dentistry
July 1997
The driving forces of home care are a new set of realities, and we need to deal with these realities and make the necessary changes.