About Fazzi Associates

Why Fazzi Associates

Fazzi Associates is one of the oldest, largest, and most respected organizations of its kind dedicated to home care and hospice. Founded in 1978 by Dr. Robert Fazzi, we focus on helping home health and hospice agencies solve their core industry challenges through our coding services, consulting, benchmarking, training, and national research projects. We know what works and what doesn’t work, and we apply these insights to every operational and strategic engagement in which we are involved. Additionally, Fazzi Associates is proud to name some of the most well-known and respected leaders in the field as part of the Fazzi team. The professionals involved with Fazzi are not only passionate about what they do, but are also leaders who have dedicated their lives to running organizations and to providing consultation and support that truly helps agencies excel at providing cost-effective quality services.

How We Help Agencies

Our focus is change. We do this by helping organizations make positive transformations in the most timely and effective way possible. Because our partners and consultants have worked in the fields we serve, agencies can expect not only exceptional expertise but also support from professionals who understand the complexity and challenges of making changes in an agency. We pride ourselves in providing evidence-based best practice support in a manner which is respectful and sensitive to the realities of running an agency.

Our Focus

Fazzi Associates specializes in making positive changes happen – operational, financial, strategic and quality changes. We focus in three major areas: operational, strategic and benchmarking. In each of these areas, we incorporate insights from our best practice benchmarking services and our national best practice research projects to provide informed insights for services that are focused on providing each agency with the consultation, support, training and resources they need to make changes in the most timely and cost-effective manner possible.

Coding Services

The International Coding Academy™ is a place for higher learning and outsource services designed to provide the home care industry with the tools and resources they need to achieve home health and hospice coding excellence. The Academy offers programs designed to equip the home health community with critical and analytical skills necessary to ensure confidence and competence in the application of the ICD-9 and ICD-10 through diagnoses, symptoms and procedures that represent accurate patient characteristics.

Services provided under the umbrella of The Coding Academy include:

Outsource Coding: The largest outsource coding service in the country. We use HIPAA compliant, encrypted connections. Our coders review all relevant patient information, OASIS, and coding data making recommendations for changes.

ICD-9 & ICD-10 Training: The Coding Academy is the source for home care ICD-9 and ICD-10 training needs. Developed by a team of national experts, our trainings incorporate the resources and tools necessary for successful transitioning into ICD-10 and beyond. Offered both on-site and online, we offer a variety of training programs to meet our clients’ needs.

Operational Services

These are services designed to help home care and hospice agencies improve their operations, quality and financial outcomes.

These are services designed to help home care and hospice agencies improve their operations, quality, and financial outcomes.

Audit and Training Services: Services that improve clinician accuracy and confidence and improve case mix weight and overall reimbursement.

Quality Services: The focus is on providing agencies with the tools to improve quality of services provided to each patient while also improving Home Health Compare and OBQI scores.

Compliance Services: For agencies concerned about adherence to conditions of participation, regulations, policies and procedures, clinical documentation and billing.

Operational Consulting: Everything from full operational reviews to targeted improvements in specific departments. The goal is to improve an agency’s operations, financial and quality performance.

Strategic and Growth Oriented Consulting

These are services directed at helping agencies assess their present status while providing them with the tools and support essential for their overall competitive position.

Strategic Planning: Planning processes that include strong facilitation, provision of competitive data and the use of an inclusionary process that generates a strong report and exceptional buy.

Interim Management: Fazzi has developed a team of interim professionals, each with extensive home care experience at the executive level. Our interim team includes former CEOs, CFOs, COOs, V.P. of Marketing, and Clinical and Executive Directors of some of the largest home health networks in the country.

Marketing, Growth, and Customer Service: If your goal is growth, our marketing insights, marketing plans, and customer service programs help define how to strengthen existing services while increasing your growth options.

Business Intelligence: When you want to know everything possible about specific markets and the agencies in those markets. A service often used by agencies seeking targets for growth or acquisition.

Education and Training

Fazzi Associates’ Competency Institute is one of the most established home health training and testing centers in the country. Providing both on-site and online education for the home health industry, the competency institute has tested over 10,000 home care and hospice professionals nationwide.

OASIS Skills Assessment Testing: Fazzi's OASIS Skills Assessment Testing is designed to assess clinicians' OASIS skill levels on an individual and agency- wide level. Developed by a panel of OASIS specialists who have over 50 cumulative years’ experience working with OASIS, each quarterly test covers a wide range of critical OASIS assessment items.

On-site Training: Skill and confidence development training by seasoned senior clinicians. The goal of these trainings is to support staff and help them understand the challenges of the industry.

Online Training: Live and pre-recorded video trainings on some of the industry’s hottest topics. Skill-based sessions presented by industry experts.

Best Practice Benchmarking

Fazzi Associates has some of the oldest and most respected benchmark services. It is important to note that the focus of our benchmarking services is on creating positive change. What agencies are subscribing to are measurable improvements; we provide direct support. Fazzi views the benchmarks as critical tools essential to identifying where changes are needed.

Best Practice Operational, Financial and Quality Benchmarking Services: The focus is on helping agencies identify all the operational, staffing, and practice factors that influence their financial and quality outcomes and then provide consultation, training, and support to achieve measurable improvement in both areas.

Home Health CAHPS Services: Fazzi Associates is one of the largest CMS approved HHCAHPS Survey Vendors in the country. Mail and phone surveys and user-friendly reports are available from our real time, on demand reporting website. Services include consultation, training, and support to help agencies achieve best practice status.

National Research Projects

Fazzi has partnered with some of the most respected national and international companies through our National Research Projects. Partners have included the 3M Corporation, Philips, the National Association for Home Care and Hospice, the Briggs Corporation, and Delta Health Technologies. Some of the most recognized and most highly publicized research projects in the country, our Research Studies have included:

OASIS Integrity Studies
Best Practice Operational Studies
A Hospitalization Reduction Study
Future of Technology and Telehealth Studies
OASIS-C Best Practices Studies

The goal of each of our services is not to simply provide information, but to help agencies achieve measurable improvement. This includes measurable, sustained improvement in the most positive and cost-effective manner possible.