On-Site Clinical, Management, and Customer Service Trainings

Clinical Trainings

OASIS I. Clinican Skill and Confidence Development Training

Receive an audit and training followed by a three month OASIS Integrity Monitoring. Result: Improve skills with clinicians, greater accuracy, and generally stronger and more accurate reimbursement. (4 hours)

OASIS II. The Managers Workshop

A workshop for Managers/PI staff that conduct OASIS/POC consistency and integrity reviews. The session includes a review of your agency's OASIS and admission data, plans for developing and maintaining OASIS competency, strategies for improving clinical performance, and OASIS accuracy. (3 to 4 hours)

OASIS III. Reviewer Training

Training on-site or via tele-conference for your OASIS admission reviewers. Content will focus on the role of the reviewer, purpose of the review, and the comprehensive OASIS assessment and its relationship to patient care. It also includes information on eligibility requirements, care planning and coordination, reimbursement, quality health outcomes, and pay for performance. The specific content can be tailored to meet the needs of your staff based on further discussion with you. (3 hours)

Inter-Rater Reliability Workshop

Training for Managers and Quality Assurance staff on how to provide an in-home assessment of the clinical staff competency and approach to completion of OASIS. Tools to measure inter-rater reliability are provided. (3 hours)

Therapy I. Documenting the Support of Medical Necessity

The relationship between therapy visits and reimbursement continues to put increased scrutiny on the content of therapy documentation. An audit of recent records will determine risk areas and outline financial implications and includes a phone conference to discuss findings. The training session will target specific trends seen in the audit and provide a “big picture” understanding of critical importance of documentation. The end result will be a decreased risk of denials and increased confidence in the ability to retain revenue appropriately. (3 hours)

Therapy II. Non-Therapists Reviewer Training for Therapy Documentation

Non-therapists are frequently called upon to review therapy documentation quality, a daunting task if the reviewer is unsure of what to look for. This is a session specifically designed to help teach non-therapists how to appropriately review therapy notes. Learn what to look for and how to approach therapy staff constructively to improve the quality of therapy documentation. (3 hours)

Therapy III. Moving Beyond the Numbers: Therapy Practice in the PPS Environment

This training is designed for therapists and those that supervise them. The session provides an overview of the relationship between therapy visits and reimbursement, a discussion of clinical practice issues and the importance of outcomes focused interdisciplinary care planning. (3 to 4 hours)

See Therapy IV. Managers Workgroup below.

Management and Customer Service Trainings

Supervision Plus

A complete supervisory management training. Participants learn how to accurately assess the skill and motivation level of each employee and how to target their supervision in order to maximize employee motivation, commitment, and retention. The sessions also provide participants with concrete skills for dealing with their most challenging employees. Program is based on Dr. Robert Fazzi's highly acclaimed book, Management Plus, published by McGraw Hill and named as a Main Selection of Fortune Magazine's Book of the Month Club. (half day to full day)

Conflict Management/Conflict Resolution

In any agency, conflict is a reality. Agency staff and supervisors must learn to not only manage conflict but resolve it. In this highly participatory session, participants will learn what coping skills work best for them, how to reduce tension, how to resolve difficult situations, strategies for generating dealing with angry people, and how to increase team spirit and morale. (half day to full day)

Customer Service Training

For an agency to excel, it must be seen as an exceptional agency in quality and in responsiveness to it customers. This complete training program provides agency staff with a compelling reason why customer service is critical, what skills they need, and how to best respond to happy and not so happy clients. The program also provides solid strategies for impressing all three customer groups - patient and family members, referral sources, and the staff of the agency. (half day to full day)

Therapy IV. Managers Workgroup - Therapy Issues

A highly interactive analysis of therapy utilization, quality review, staffing and agency specific issues as they relate to the therapy program. Included is a Rehabilitation Tool Kit which contains report templates and field tested tools that agencies can implement right away. (2 to 3 hours)

If you are interested in more information about our on-site trainings, please email info@fazzi.com.