Fazzi Associates Lead Home Care Consultants

Cynthia Campbell

Cindy is clearly a national home care leader. She is a home health advocate at state and federal levels; past NAHC Board Member and Chair of the Pediatric Home Care Association of America, current Executive Committee Member for the American Telemedicine Association's Special Interest Group: Home Telehealth and Remote Monitoring. She is a highly skilled executive change agent: has provided effective organizational assessment, redesign and change management to enhance efficiency and effectiveness in a variety of home health settings throughout the country.

Dr. Robert Fazzi

Bob Fazzi is the founder and Managing Principal of Fazzi Associates. Bob is a nationally recognized speaker, author, futurist and change expert. He is widely published in trade journals and is the author of a number of books including Management Plus™, a book on supervisory management published by McGraw Hill and named as a main selection on Fortune Magazine’s Book of the Month Club. He has been Director or Co-Director of many of Fazzi Associates national studies and research projects and has provided organizational, planning and change services to hospital and home care agencies and associations in nearly forty states.

Eileen Freitag, MBA

Eileen heads Fazzi's Strategic Consulting Division. She is the past President and CEO of one of the largest home care agencies in the United States, the Boston VNA, has served as the CEO of a long term care continuum that included a major home health component, and the Vice President of Business Development of a start-up software company. During her 27 year career in home care, she has served on the boards of a variety of local and national health care organizations. Eileen's division works with home health agencies on a variety of marketing, customer service, referral enhancement and interim management efforts.

Lynn Harlow

Lynn is a Principal with Fazzi Associates and manages the firm's administrative and financial operations. She directs our research on health care statistics and has served as the Project Coordinator for a number of Fazzi Associates National Studies including the 3M National OASIS Integrity Project and the National Operational Benchmark Study, the project that led to the development of the nation's largest best practice benchmark and management system.

Nancy Kendrick, BSN, MPA

Nancy Kendrick represents excellence in clinical and operational management. She has served in numerous senior management positions in agencies throughout the country. She has been a surveyor for both CHAP and JCAHO and has extensive experience and expertise in regulatory compliance, risk management and operational management. Nancy provides an array of operational and clinical services as well as Interim Management and compliance audits for Fazzi Associates. Nancy is a true professional who combines a quiet passion for home care and hospice with a zealous commitment to excellence.

Cindy Krafft, MS, PT, COS-C

Cindy has been in home health for 12 years in a variety of capacities from visiting clinician to the Director of Rehabilitation for a six agency home care system. As a Senior Clinical Consultant with Fazzi Associates, she brings tremendous experience in rehabilitation. She has worked with agencies on developing their rehabilitation programs to their highest potential both clinically and financially. Cindy has presented at both state and national levels on topics of program development, therapy utilization and recruitment. Cindy is also the current Vice President of the Home Health Section of the American Physical Therapy Association and received her COS-C, the designation of Certified OASIS Specialist - Clinical. She is also an affiliate member of the American Occupational Therapy Association.

Dr. Carleton Townsend

Carl is a Principal with Fazzi Associates and directs the firm's Quality Measurement division and IS Operations. Carl is the primary architect and developer of the Pat/Stat® National Patient Satisfaction Benchmark System and the primary developer of several of Fazzi Associates major data systems including the initial BestWorks® data system and Managed Care Information systems. Carl is a trained psychologist and researcher, and the author of a number of articles on quality measurement and patient satisfaction.

Rhonda Will, RN, BS, HCS-D, COS-C

When it comes to OASIS accuracy, there is no one with more expertise or better known than Rhonda Will. She has over thirty years of nursing experience, with twenty-five of those years in home health. Rhonda was the Co-Director of the National OASIS Integrity Project and is one of home care's most well known national trainer and speaker on OASIS. Rhonda heads Fazzi's OASIS auditing team, a team of senior clinicians who have audited over 2,000 patient records. Rhonda's focus is on helping clinicians gain the skills, knowledge and confidence needed to improve OASIS accuracy and its ultimate impact on financial and quality results.

Kay Wright, RN, MBA

Kay is the National Director of Fazzi's Quality Institute, a division dedicated to improving the accuracy of agency OASIS assessments and their quality outcomes. She has served as President of a number of freestanding and hospital-based organizations including one of New England's largest home care agencies. Kay has served on a number of national Boards and has directly provided operational review services to agencies throughout the country. She is recognized as one of home care's premier experts on operations and effective quality and financial management.

Kathy Ziegler, BSN, MPH 

Kathy has had over thirty years experience in home health. As President/CEO Kathy managed and directed growth while building revenue and market share for her agency to become one of the largest, non-profit home health and hospice care providers in the agency's city. She has also served on numerous Boards, including the Georgia Nurses Foundation, VNA of America, Robert Wood Johnson Foundation and JCAHO.