About Fazzi Associates

Why Fazzi Associates

Fazzi Associates is the only home care consulting firm that continually conducts national best practice research studies while also having some of the oldest and most respected national operational, financial and quality best practice programs. We know what works and what doesn’t work and we apply these insights and learnings to every operational and strategic engagement we are involved in. Additionally, some of the most known and respected leaders in the field are members and partners of Fazzi Associates. The professionals involved with Fazzi are not only passionate about what they do, they are leaders who have dedicated their lives to running organizations and to providing consultation and support that truly helps agencies excel at providing cost-effective quality services to people who need and our deserve help the most.

How We Help Agencies

Our focus is change – helping organizations make positive change in the most timely and effective way possible. Because our partners and leading associations know and have worked a lifetime in the fields we serve, every agency can expect not only exceptional expertise but support from consultants who know and understand the complexity and challenges of making changes in an agency. We pride ourselves in providing efficacy based best practice support in a manner that is respectful and sensitive to the realities of running an agency.

Our Focus

Fazzi Associates specializes in making positive changes happen – operational, financial, strategic and quality changes. We focus in three major areas: operational, strategic and benchmarking. In each of these areas, we incorporate insights from our best practice benchmarking services and our national best practice research projects to provide informed insights for services that are focused on providing each agency with the consultation, support, training and resources they need to make changes in the most timely and cost-effective manner possible.

Operational Services

These are services designed to help home care and hospice agencies improve their operations, quality and financial outcomes.

• OASIS Audit and Training Services: Services that improve clinician accuracy and confidence and improve case mix weight and overall reimbursement.
• Quality Services The focus is on providing agencies with the tools to improve quality of services provided to each patient while also improving Home Health Compare and OBQI scores.
• Compliance Services: For agencies concerned about adherence to conditions of participation, regulations, policies and procedures, clinical documentation and billing.
• Operational Consulting: Everything from full operational reviews to targeted improvements in specific departments. The goal is to improve an agency’s operations, financial and quality performance.

Strategic and Growth Oriented Consulting

These are services directed at helping agencies assess their present status while providing them with the tools and support essential for their overall competitive position.

• Strategic Planning: Planning processes that include strong facilitation, provision of competitive data and the use of a inclusionary process that generates a strong report and exceptional buy.
• Planning Tools: Fazzi provides an array of marketing, focus group, key informant interviews and other services to support agency planning and/or decisions.
• Marketing, Growth and Customer Services: If your goal is growth, our marketing insights, marketing plans and customer services programs help define how to strengthen existing services while increasing your growth options.
• Retention Programs: Fazzi’s nationally recognized staff satisfaction surveys help you determine how to best retain and motivate existing staff while our retention and quality of life services provide the support you need to make your agency the agency of choice for staff.
• Recruitment Programs: Whether it is Executive Recruiting or major large scale clinical recruiting efforts, we provide you with whatever you need to recruit high quality staff for key clinical and operational positions.
• Business Intelligence: When you want to know everything possible about specific markets and the agencies in those markets. A service often used by agencies seeking targets for growth or acquisition.

Best Practice Benchmarking and Research

Fazzi Associates has some of the oldest and most respected benchmark services. It is important to note that the focus of our benchmarking services is on making changes. What agencies are subscribing to are measurable improvements; we provide direct support. Fazzi views the benchmarks as critical tools essential to identify where changes are needed.

• Best Practice Operational, Financial and Quality Benchmarking Services: The service is called BestWorks®. The focus is on helping agencies identify all the operational, staffing and practice factors that influence their financial and quality outcomes and then provide consultation, training and support to achieve measurable improvement in both areas.
• Best Practice Patient Satisfaction Benchmark Services: The service is called Pat/Stat®. The goal is to provide agencies with JACHO and CHAP accepted surveys and reports that provide clear insights into what patients like and don’t like and how an agency can improve patient (and ultimately referral) satisfaction. Pat/Stat includes consultation, training and support to achieve measurable improvement.
• Best Practice Staff Satisfaction Benchmark Services: The service is called Staff/Insights©. A nationally tested survey that segments responses of staff by position, by department or by any other way that you want. Includes consultation and specific recommendations by level for improving satisfaction and retention. Improvement services are also available.
• Best Practice Referral Satisfaction Benchmarks Service: The service is called Referral/Insights©: This is a survey that provides agencies with a clear sense of what referral sources like about your services, what they don’t like and what they would like to see you do that would improve outcomes. Includes recommendations and strategies for improving relationships and increasing referrals.
• National Research Projects: Many of the most recognized and most highly publicized research in the home care and hospice fields have been conducted by Fazzi Associates. They include our national OASIS Integrity Studies, Best Practice Operational Studies, Hospitalization Reduction Study and Future of Technology and Telehealth Studies. Fazzi has also partner with some of the most respected national and international companies in conducting these studies. Partners included the 3M Corporation, Philips, the National Association for Home Care and Hospice and the Briggs Corporation.

Whatever service you consider, it is important to know that the goal of the service is not simply information, it is measurable improvement. The goal is always measurable, sustained improvement in the most positive and cost effective manner possible.