Webinar Training
Frequently Asked Questions

Fazzi’s webinars offer an interactive approach to training without the added travel costs and time away from the office. Below we’ve answered some of our most frequently asked questions:

1. How do I join a webinar?
2. How many people can view the webinar?
3. What are the system requirements for a webinar?
4. What happens if I lose the link/handouts?
5. Do I have to log into the webinar, or can I dial in only?
6. When will I receive the handouts?
7. What happens once I am logged into the webinar?
8. What is the control panel and how do I use it?
9. How do I hide the control panel?
10. How to I show the video in full screen mode or window mode?
11. How do I apply for CEUs?
12. How long after the training has ended do I receive the recordings?
13. When I play my On Demand! video CD, I can hear the sound but can’t see the video. How do I get the video to play?
14. What do I do if I can’t get my video download of the training to play?
15. How do I download the training and handouts once I’ve received the video download recording?

Download the Attendee Quick Reference Guide

1. How do I join a webinar?

Joining a Webinar on a PC or Mac® computer is easy. Approximately one week prior to the webinar date you will receive the webinar link and dial in instructions from the webinar service provider, GoToWebinar. Note: It is very important that you check your spam filters to ensure receipt of this e-mail. At the webinar starting time, click on the link provided in the confirmation email to access the online portion of the webinar. Next, dial into the webinar using the phone number provided. If you are having troubles opening up the GoToWebinar system, you may want to check with your IT department.

2. How many people can view the webinar?

Each training purchase includes one dial in number and one log in link to the webinar. This can be shown to as many people as can view that one monitor or projection. Unfortunately the webinar cannot be viewed on multiple computers without additional purchases.

3. What are the system requirements for a webinar?

To attend a Webinar on a PC, the following is required:

1. Internet Explorer® 6.0 or newer, Mozilla® Firefox® 2.0 or newer (JavaScript™ and Java™ enabled)
2. Windows® 2000, XP, 2003 Server or Vista
3. Cable modem, DSL or better Internet connection
4. Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (Recommended) (2 GB of RAM for Windows® Vista)

4. What happens if I lose the link/handouts to the webinar?

Because the link you receive for the training is personalized to you, unfortunately we cannot generate a new link. Fazzi staff, however, will be able to assist you with retrieving your link. It is especially important that you hold onto the link/handouts when you receive them and do not delete the message. It is also important that the person who has access to the link/handouts be in the office on the day or forward that information along to others so that they may attend the training.

5. Do I have to log into the webinar, or can I dial in only?

You need not log into the webinar to attend the training. Participants can choose to dial in and follow the handouts. You will still receive a webinar log in link, which can be discarded.

6. When will I receive the handouts?

We will e-mail all registered participants a copy of the handouts 2 days prior to the webinar training date. If you have not received the handouts by this time, it is highly recommended that you look into your SPAM or JUNK folder as filters may prevent the e-mail from reaching you. You may also want to discuss having Fazzi registered as a safe messenger with your IT provider.

7. What happens once I am logged into the webinar?

Once attendees join a Webinar, they will see two GoToWebinar attendee components: the Attendee Viewer Window and Control Panel.

8. What is the control panel and how do I use it?

When attendees first join a Webinar, the Attendee Control Panel appears on the right side of their desktops and then minimizes to the side. The Attendee Control Panel gives attendees access to various Webinar functions. The Attendee Control Panel is comprised of three panes –My Details, Webinar Info and Question and Answer – and the Grab Tab.

You can send questions and comments about the webinar directly to the presenter through the questions and answers feature of the control panel. You can also rate the speaker during the presentation and obtain registration details – including dial in information. back to questions

9. How do I hide the control panel?

The Attendee Control Panel Grab Tab enables Attendees to minimize the Control Panel to the side of their desktops and change the way the Presenter’s desktop is displayed in the Viewer Window. The Grab Tab changes depending on the status of the Viewer Window.

10. How to I show the video in full screen mode or window mode?

You have the ability to view your presentation in full screen mode
(without the control panel) or in window mode. To change your viewing panel, you will need to click on the full screen or window selection in the view menu.

11. How do I apply for CEUs?

The simplest way to apply for CEUs is by completing the online evaluation form e-mailed to you directly after the training.
For those applying through mail, complete the sign in sheet and a training evaluation form available in the back of the webinar handouts. It is important that you designate one person to be responsible for submitting these forms. CEUs will be e-mailed to participants completing the trainings within 3 months of the training end date.

12. How long after the training has ended do I receive the recordings?

Video download recordings of the trainings are normally distributed within 1 week of the training. Audio and video CD recordings are mailed out within 1 month of the training end date. For quicker distribution, it is always best to select the video download recording option.

13. When I play my On Demand! video CD, I can hear the sound but can’t see the video. How do I get the video to play?

You are probably trying to play a file that uses a codec that is not on your computer. A codec is software that is used to compress or decompress a digital media file, such as a song or video. If your player does not automatically install the codec, you may need to install it manually. To do this, follow the steps below:

• If you get a message that you're missing a codec when you try to play a file, click the Web Help button on the message.
• If you know the name of the codec you want to find, you can go directly to WMPlugins.com Codec.
• Follow the instructions on the page to download and install the codec.
• If you are still unable to see the video after downloading the proper codec, your system may not be compatible with the video CD and you may need to order the training as an On Demand! download.

14. What do I do if I can’t get my video download of the training to play?

In order to watch the training video online, you need to use a Java capable web browser. Recommended browsers include:

PC:
• Internet Explorer 6 SP2
• Firefox 1.5x, 2.0x
  Mac:
• Safari 1.3, 2.X

15. How do I download the training and handouts once I’ve received the video download recording?

Once you have opened the video link, you will notice a series of tabs directly below the video file. To download a copy of the training, click on the “Details” tab followed by the “Download” link. To download the handouts, click on the “Attachments” lab followed by the handouts file link.