Scheduled Workshops

Whatever It Takes: The Total Customer Service Program
June 2, 2008
HCA of New York State 2008 Annual Conference
Please visit us at Booth #35
More and more agencies are recognizing that the best way to differentiate themselves from competitors is through exceptional customer service. Learn how a customer service program can engage your staff, increase patient satisfaction and loyalty, generate more referrals and new sources of referrals and directly impact your ability to increase staff satisfaction, morale and retention. Get clear insights and proven strategies for developing a Total Customer Service Program.
Faculty: Eileen M. Freitag, MBA, Director of Sales & Marketing Consulting, Fazzi Associates, Inc.
Home Care Association of New York State

The Five Pillars of Exceptional Home Care Agencies
June 2, 2008
HCA of New York State 2008 Annual Conference
We now know what makes exceptional agencies. It comes from analysis of over 500 agencies that participated in Fazzi Associates National Operational, Financial and Quality Best Practice Service. It comes from the Operational Review findings from hundreds of agencies throughout the country. It comes from insights from the National 3M Expert Organizational Design Project. And it comes from Fazzi's national best practice studies. This is a dynamic presentation that will provide you with best practice insights on the five pillars of exceptional agencies plus what works, what doesn't work and what changes leading agencies have made to achieve optimal quality and financial outcomes.
Faculty: Robert A. Fazzi, Ed.D., President/CEO, Fazzi Associates, Inc.
Home Care Association of New York State

PPS Six Months Later...
Training I: Therapy Six Months Later
June 17, 2008: 2:00-3:30 EST
Six months into the new PPS changes, therapy documentation continues to be a challenge for many agencies. PPS trainings of the past have taught us what to anticipate with the new therapy regulations. Now find out hour agencies are handling these changes, what improvements still need to be made, and what you can start doing NOW to avoid costly paybacks. More
Training II: OASIS Six Months Later
June 24, 2008: 2:00-3:30 EST
The revised OASIS form has brought on new questions: What is an early episode? What diagnosis can I use now that I can't use V-codes or abnormality of gait? Why has my case mix weight dropped? You've learned about the changes, now learn about the common OASIS mistakes that are impacting agencies and get the answers you need to succeed. More
BONUS: All participating agencies will receive the PPS Compliance Checklist!
To register now, click here. Or download form to fax or mail here.

Therapy Utilization and Agency Statistics: What Lies Beneath?
June 15, 2008: Los Cabos, Mexico
Foundation Management Services
Despite a large amount of data available to the Home Health industry about therapy practice patterns, there are still many factors that agencies struggle with both clinically and financially. In order to be successful, agency leaders have to gain a deeper understanding of what lies beneath the numbers and build a rehabilitation program that will move them forward in a PPS model. Get out your "pick axes" and spend time with an industry expert on Home Health rehabilitation services getting beyond the numbers.
Faculty: Cindy Krafft, MS PT, COS-C, Senior Clinical Consultant, Fazzi Associates, Inc.
Foundation Management Services

The Private Duty Primer
June 18, 2008
AHHIF 2008 Annual Conference
Private duty may be the single, fastest growing segment of home care. For some agencies, it has been a very successful venture. Others find themselves in a deficit situation. The Private Duty Primer is for agencies just entering the market AND for those who are seasoned veterans. Learn: (1) What the best practices are in private duty. (2) Why traditional home care structures are the wrong structure. (3) The one approach to services successful agencies must use. (4) What ventures work best! (5) How to measure, track and ensure the success of your operations; and, (6) Best practice growth strategies for growing your business including non-staffing options. Agency leaders will be whistling a happy tune as they maximize their potential in the private duty arena.
Faculty: Robert A. Fazzi, Ed.D., President/CEO, Fazzi Associates, Inc.
Associated Home Health Industries of Florida, Inc.

Trends, Realities and Opportunities in Technology and Telehealth: Insights From the Philips National Study on the Future of Technology and Telehealth in Home Care
June 19, 2008
AHHIF 2008 Annual Conference
Please visit us at Booth #43
With a special section comparing Florida agencies to the rest of the country. It was the largest study in the history of home care. It included nearly 1,000 agencies. Special attention was placed on different segments of the field – rural versus urban agencies, small, medium and large agencies, hospital-based versus freestanding agencies. For the first time ever, we learned what the field was really doing in terms of the four major technologies with an in-depth look at present and future trends in telehealth. And most importantly, insights were generated on what technologies and strategies led to better financial and quality outcomes. Learn what you can do today… and tomorrow to better position yourself for higher profits, quality, and market share. This presentation will include a special review of how Florida agencies compare to agencies in other states.
Faculty: Robert A. Fazzi, Ed.D., President/CEO, Fazzi Associates, Inc.
Associated Home Health Industries of Florida, Inc.

Harmonic Happenings in the New PPS Era
June 19, 2008
AHHIF 2008 Annual Conference
Insights and recommendations from audits of agency assessments in the first six months of PPS. The new PPS regulations were predicted to have a significant impact on agency OASIS assessment and performance. New OASIS questions. New therapy thresholds. New Home Health Compare measures. What has happened in the first six months? What has worked for agencies, what has not worked and how can we improve? Get first round insights and solid recommendations generated from OASIS audits conducted on agencies throughout the United States. Learn first hand from a maestro.
Faculty: Rhonda Will BS, RN, HCS-D, COS-C, Senior Clinical Consultant, Fazzi Associates, Inc.
Associated Home Health Industries of Florida, Inc.

Therapy Practice in the PPS Environment: Challenges and Opportunities
June 19, 2008
AHHIF 2008 Annual Conference
Insights and recommendations from audits of agency assessments in the first six months of PPS. The new PPS regulations were predicted to have a significant impact on agency OASIS assessment and performance. New OASIS questions. New therapy thresholds. New Home Health Compare measures. What has happened in the first six months? What has worked for agencies, what has not worked and how can we improve? Get first round insights and solid recommendations generated from OASIS audits conducted on agencies throughout the United States. Learn first hand from a maestro.
Faculty: Rhonda Will BS, RN, HCS-D, COS-C, Senior Clinical Consultant, Fazzi Associates, Inc.
Associated Home Health Industries of Florida, Inc.

Supervision Plus Training Full Day Workshops
June 10, 2008: Courtyard Marriott La Guardia, NY
August 21, 2008: Doubletree Hotel, Syracuse, NY
Supervision/Plus™ is a supervisory management training program designed specifically for supervisors and managers in health and home care agencies. It is a skill development, how-to-do-it training. Supervisors and managers will not only learn the most effective strategies for supervising and motivating staff, they will also learn the newest supervisory approaches for increasing the morale, team commitment and retention of valuable employees.
Faculty: Robert A. Fazzi, Ed.D., President/CEO, Fazzi Associates, Inc.
Home Care Association of New York State

Fazzi Associates' presentations, workshops and trainings have been consistently rated as exceptional in terms of content, relevancy and presentation. Each is filled with concrete information that is clearly valued by participants and is fun to attend.

To inquire about how our trainings can help you, contact info@fazzi.com.