Referral
Source Satisfaction Surveys
Physicians, managed care companies, hospitals, and
long term care facilities refer patients to home care
agencies. Many home care agencies are seeing their referrals
from these sources leveling off or decreasing. In a
competitive healthcare environment, it is critical for
your agency to answer these two questions:
- How is your agency perceived by referral sources?
- What changes must your agency implement to ensure a strong base of
referrals?
Referral source perceptions about your services are critical. They
allow you to understand what is important to the organizations referring
to your agency and how to build and maintain effective working relationships
for ensuring a steady flow of referrals to your agency. Fazzi Associates’
Referral Source Survey is customized to meet your needs while providing
you with conclusive directions for enhancing relationships with
referral sources. The survey includes standard questions designed
to elicit accurate information from your referrals. The questions
focus on agency reliability, range of services provided, competition
analysis, quality of care and ease of referral process.
The report includes an analysis of the survey responses and recommendations.
A phone consultation to review and discuss the report is provided
by a Senior Consultant at Fazzi Associates.
For more information on Referral Source Satisfaction
Surveys email: efreitag@fazzi.com.
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| The TOTAL Customer Service
Program gives you the tools to measure
what all three of your customer groups really
think... and the support to develop internal
strategies, programs, processes, and an organizational
culture where all staff are clear and committed
to exceptional customer
service.
Surveys... When You Need
Answers
Fazzi Associates has been conducting surveys
for over twenty-five years.
Surveys designed
for specific clients; health care, foundations,
human service organizations and others.
Surveys with standard
questions for benchmarking.
Surveys designed
with client specific questions.
All Fazzi Associates surveys and
focus groups provide findings AND specific recommendations
for the client system.
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